Title: Exceptional Support
Last modified: September 15, 2026

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# Exceptional Support

 *  [girdy74](https://wordpress.org/support/users/girdy74/)
 * (@girdy74)
 * [2 days, 10 hours ago](https://wordpress.org/support/topic/exceptional-support-91/)
 * I had a client with a very old version of the plugin. It wasn’t working taking
   this old version RCP 2.9.6 to the newest version of KM 4.0.3. I set up everything
   on a staging site and did an incremental update with all the help of support.
   Thank you so much for sticking with me to figure out a way to migrate all the
   memberships to keep everything intact. Extremely grateful and so much appreciation!

Viewing 1 replies (of 1 total)

 *  Plugin Support [Abhisake Jain](https://wordpress.org/support/users/abhishj2/)
 * (@abhishj2)
 * [1 day, 13 hours ago](https://wordpress.org/support/topic/exceptional-support-91/#post-19021626)
 * Hi there,
 * Thank you so much for taking the time to share your experience! We’re really 
   glad to hear that our support team was able to help you successfully migrate 
   the memberships and complete the upgrade while keeping everything intact. We 
   truly appreciate your kind words and patience throughout the process.
 * Thanks again for your appreciation and for trusting our support team!
   Best regards

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [Abhisake Jain](https://wordpress.org/support/users/abhishj2/)
 * Last activity: [1 day, 13 hours ago](https://wordpress.org/support/topic/exceptional-support-91/#post-19021626)