• lightsmith


    I’m new to WordPress and Woocommerce for 2 months, and while I have had a shopping cart using paypal for 15 years, when testing woocommerce with paypal sandbox, I had two issues.

    The first was I did NOT want to have my customers HAVE to have a Paypal account. In trying to ‘disable’ the automatic paypal create account tab, I had mis-read that disabling the paypal account optional tab in my paypal business account, actually forced a paypal account to be created. I did not even want the Optional account question to appear on the payment screen. I thought that disabling the paypal account optional button, would not even have the question arise to be selected or not. However, disabling the button, forces Paypal registration.

    I worked with WOO Paypal Payments support, and they quickly helped me realize my mistake, which was not related to their plugin.

    The second thing WOO Paypal Payments plugin support did was help me tailor the banner to ‘remove Pay Later, and VENMO’ options, as I only wanted to offer Paypal standard and CC or Debit Cards.

    Again, the above problem was not directly related to Woo Paypal Payments plugin, but support quickly helped me obtain the banner I wanted.

    Thank you

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  • Plugin Support Syde Krystian


    Hello @lightsmith

    We’re glad to hear that our support team was able to assist you effectively in resolving the issues you encountered.

    Regarding the confusion with the PayPal account optional setting, we understand how the wording might be misleading, and we appreciate you bringing this to our attention. We’re always looking for ways to improve the clarity of our platform settings to enhance user experience.

    Should you have any more questions or if any other issues arise, please do not hesitate to contact us. We are here to help you ensure your payment processes run smoothly.

    Kind Regards,


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