Excellent support and backend security, but conflicts with some WooCommerce flow

  • samuel5

    (@samuel5)


    1 month ago

    The support team at Melapress (specifically Lucian) is fantastic. They were incredibly responsive and worked closely with us to perfectly configure passkey logins for our Administrator accounts. For backend security, this plugin is top-notch and does exactly what it promises.

    However, we unfortunately had to disable 2FA for our WooCommerce ‘Customer’ role. While standard checkout worked fine, the 2FA system intercepted and broke our custom WooCommerce deposit payment links, causing customers to see a ‘page does not exist’ error when trying to pay their pending balances.

    Overall: 5/5 for Admin/backend security and customer support, but be cautious and test thoroughly if your e-commerce store relies on custom WooCommerce payment endpoints or deposit links.

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  • Plugin Support Lucian Padureanu

    (@lucianwpwhite)

    4 weeks, 1 day ago

    Hi Samuel @samuel5 ! thank you so much for the kind words – really glad the passkey setup worked out well for you!

    Regarding the WooCommerce deposit payment links, this is an edge case tied to how those custom payment endpoints handle authentication in your specific setup. It’s not something that affects standard WooCommerce flows, but it’s a good reminder that setups with custom payment endpoints are worth testing before enabling 2FA for customer-facing roles, as well as when installing any new plugin, of course. We’ve noted this internally and will keep an eye on it, just in case it shows up again (it was a first for us for sure)

    Thanks again for taking the time to share your experience – feedback like this genuinely helps us improve. 🙂

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