Support » Plugin: Discount Rules for WooCommerce » Proceed with caution

  • I gave access to these guys, they went on our admin panel added a plug-in and crushed the whole website.

    I clearly said, do not make any changes before letting us know.

    When asked, they did not mention anything about that and we got another dev to figure want went wrong.

    Also, they did not respond when they were asked if they had attempted anything.

    • This topic was modified 1 year, 2 months ago by mgz069.
    • This topic was modified 1 year ago by mgz069. Reason: fatal error - crushed the site
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  • Plugin Author flycart

    (@flycart)

    Hi

    Our sincere apologies for the experience. We are so sorry. We are better than this. We noticed the issue while we were checking the rules for the possible cause of issue with the discount scenarios.
    As we informed in the ticket, we were trying to add a small compatibility snippet via the Code Snippets plugin. It appears the snippet produced a conflict. We did not make any other changes.
    We would like to apologize for any inconvenience caused. If we were provided an opportunity to troubleshoot via the FTP login, we would have helped solve the issue with the fatal error.

    We would like to apologize again for the inconvenience caused.

    Thanks
    Team Flycart

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