Excellent plugin and amazing support!

I’ve never written a review for a WordPress plugin before. However, after my experience with wpdesk, I felt like it was the least I can do.

First, the plugin itself works as expected. Unlike all the many other subscription plugins, it actually handles subscriptions in a way that meets the needs of my specific use-case. Configuration of subscription products in Woocommerce was intuitive and simple. Again, unlike many other plugins it did not over-complicate the process. I have not had any issues at all with the functionality and performance of the plugin.

However, what really compelled me to take the time to write this review is the amazingly impressive quality of support I received for an issue I did have. Short version: when using Woocommerce + Easy Payments PayPal gateway + Flexible Subscriptions, there is an issue that prevents any of the payment methods from displaying on the checkout page.

I reached out to Flexible Subscriptions support to see if they could help fix the issue. They quickly found out the cause as well as a short-fix work-around. The quick fix was to use the classic woo commerce checkout page rather than the newer block-based checkout page. The cause is that while the payment methods are registering correctly in the API, the UI doesn’t display them in the block based template (and it appears that is a fix required by the Easy Payments team). Sidenote: I think the Easy Payments PayPal Gateway plugin is by far the easiest and best plugin to integrate PayPal for Woocommerce. It’s reliable and I don’t have every other transaction failing (like it does with the official PayPal plugin).

Not only did the support at Flexible Subscriptions provide an immediate solution for me (using the free version), but they pro-actively reached out to the team at Easy Payments to work on better compatibility. THEN they followed up with me 3 weeks later just to keep me in the loop.

I’m thoroughly impressed with wpdesk. I can’t speak to anyone else’s experience with them, but my experience has been great. I have no affiliations with wpdesk other than being a happy user of the free version of their plugin.

• This topic was modified 8 months, 2 weeks ago by theNathanBaker.