Support » Plugin: Request Form for Zendesk » Excellent Plugin

  • I’m currently building a new Knowledge Base and wanted to use WordPress for the customer-facing front-end and Zendesk for the ticketing backend. Thus it was important to be able to integrate WordPress and Zendesk.

    Zendesk do provide their own official plugin, which provides single sign-on capability (great) but their “Web Widget” for logging new tickets is embedded in the WordPress dashboard (rather than a page). That’s a severe limitation.

    This plugin solves that limitation. You are able to embed a Zendesk ticket logging form onto a page, and even customize the number of fields to show and add things like a redirect URL on submit. I would like to thank the authors for sharing this, great work.

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  • Plugin Author pipdig

    (@pipdig)

    Hey qiubov,

    This is exactly why we created this plugin for on our own support site intially. So I’m really glad to hear you’ve found it useful too 🙂

    Thanks for taking the time to leave a review!

    Phil
    @pipdig

Viewing 1 replies (of 1 total)
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