Support » Plugin: Civist - Petitions and Fundraising » Not working right.

  • This petition plugin works has issues when downloading the signatures. It gives you phone number and other task that wasn’t called for.Then it says False on the petition signatures. Customer support is that reliable.

    • This topic was modified 3 months ago by donna4u2.
    • This topic was modified 3 months ago by donna4u2.
    • This topic was modified 3 months ago by donna4u2.
    • This topic was modified 3 months ago by donna4u2.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Civist

    (@civist)

    Hi @donna4u2,

    Sorry to see that you made your five-star review a three-star and now a two-star review and I would like to understand better what problems you are experiencing, in particular since the issues in our WordPress support channel were marked as resolved from your side.

    If I understand correctly, the description of your petition gets now saves as expected. Clicking the Update button is necessary to save your changes.

    Regarding the CSV export fields, our support agent explained to you that the export always contains all possible fields and not just the ones you selected in your petition form. That is very common and not an error.

    Would be great if we can sort out the problems in your opened support issue in our helpdesk so that you can focus on your petition and fight for your cause.

    Have a great day!
    Frank from Civist

    I had sent contacted you on your website since you had asked me to. I haven’t heard from you over 4 days since you last contacted me on here. I had different issues that I was facing when download the the signatures you are able to see all the field name that I didn’t add on. Like their phone number and other different fields. I am also seeing a statement that says False. What is that False about? And why are those field name showing?

    • This reply was modified 2 months, 4 weeks ago by donna4u2.
Viewing 2 replies - 1 through 2 (of 2 total)
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