Support » Plugin: Accessibility by UserWay » Excellent Customer Service Experience

  • chromosomeapparel

    (@chromosomeapparel)


    I was pleasantly surprised by my experience with UserWay. As a very small startup brand that values and promotes the rights of Disabled people/people with disabilities, we wanted an accessible experience for everyone one our website. When I made an error during the process of installing it, the company was incredibly responsive. Jonatan R responded quickly when I reached out, and he set up a time for us to video chat. He was so patient and walked me through the process, answering my many questions. I was impressed that he did this for someone simply trialing the product and not someone who had purchased it. His patient, supportive response was memorable and now I hold that as an expectation from other companies we connect with. I felt the entire customer service experience–not just the widget–was accessibility based.

  • The topic ‘Excellent Customer Service Experience’ is closed to new replies.