Excellent customer service, app is mostly great

  • nacmarketing

    (@nacmarketing)


    5 months ago

    I work for a small non-profit and we have skills and recreation programs for those with autism and other developmental disabilities. We needed a way for participants to RSVP for our events, so we landed on Eventin. When compared to our previous RSVP plugin, Eventin is much easier to use, much nicer to look at and has so many great options. I say the app is “mostly” great because there are a few things I am still trying to figure out where it has had some conflicts with other apps…that said I am not giving up on it because I see the potential and I know it will be a great system for us to use for RSVPs.

    On the other hand, the customer service I have been receiving is EXCELLENT!!! This is why I am not giving up, I have felt so valued as a customer and been very impressed by the genuine care shown to me. I have been working with Rakibuzzaman A. who is just outstanding! He has made time for me on a zoom call even in the middle of the night. This alone makes me want to support Eventin and keep working on it until I can get it to do what I need. Rakibuzzaman has been the best customer service agent I have ever worked with, so for that I am giving a 5 star review!

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  • Plugin Support Md Mahbub Morshed Chowdhury

    (@faheem96dev)

    5 months ago

    Hi @nacmarketing,

    Thank you so much for your kind words and for sharing your experience with Eventin! 🌟

    We’re truly honored to support your incredible work with individuals with autism and developmental disabilities. Knowing that Eventin is helping make your programs more accessible and organized means the world to us.

    We’re also thrilled to hear that you’ve found our platform easier to use and visually appealing compared to your previous solution. While we acknowledge there are a few things you’re still working through, we deeply appreciate your patience and commitment to making it work.

    A special thanks for highlighting Rakibuzzaman’s support — we’re lucky to have him on our team! We’ll make sure your compliments reach him. He (and all of us at Eventin) are committed to being here whenever you need a hand.

    Your 5-star review motivates us to keep improving and serving wonderful organizations like yours. 💙

    Warm regards,
    M Mahbub

Viewing 1 replies (of 1 total)

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