I’ve been using iControlWP for about a year. The only support I’ve needed was help with my billing payment source, and I received wonderful, personal, prompt help. I am a freelance web designer (not a programmer at all!) – so using iControlWP is like having an extra employee. It not only saves me a lot of time and headache, but it is very easy to use, and I feel like it thinks of things I never would have thought to do. I’ve just today added the WorpDrive backup feature, so I can’t say much about it other than it was a breeze to setup.
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