Support » Plugin: eWAY Payment Gateway » eWAY payment request returned nothing; please check your card details

  • “eWAY payment request returned nothing; please check your card details”

    This is occurring on some but not all cards and note that I have spoken to both eway and eventsmanagerpro who both say that the problem isn’t on their end.

    Any help please?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author webaware

    (@webaware)

    G’day digibond,

    I suggest that you turn on logging in the eWAY add-on to see what gets processed. This will track when a transaction is attempted with eWAY and any errors that it gets. If it’s not attempting a transaction, you should be able to see that by omission: i.e., if you get a booking, but not a transaction.

    Events > Payment Gateways > eWAY > Settings > Logging

    Set it to All Messages, and check the log file (via FTP) after a few bookings.

    cheers,
    Ross

    Hi, I got this.

    2017-07-03 7:18:26 info live gateway, invoice ref: 1040, transaction: 1040, amount: 55, cc: ************1111
    2017-07-03 7:18:26 error eWAY payment request returned nothing; please check your card details
    2017-07-03 7:27:24 info live gateway, invoice ref: 1046, transaction: 1046, amount: 55, cc: ************1111
    2017-07-03 7:27:24 error eWAY payment request returned nothing; please check your card details
    2017-07-03 7:28:41 info live gateway, invoice ref: 1052, transaction: 1052, amount: 55, cc: ************1111
    2017-07-03 7:28:42 error Error posting eWAY request: 401, Unauthorized
    2017-07-03 7:29:57 info live gateway, invoice ref: 1058, transaction: 1058, amount: 55, cc: ************1111
    2017-07-03 7:29:58 error Error posting eWAY request: 401, Unauthorized
    2017-07-03 7:30:35 info live gateway, invoice ref: 1063, transaction: 1063, amount: 55, cc: ************1111
    2017-07-03 7:30:35 info failed; invoice ref: 1063, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-03 7:32:09 info live gateway, invoice ref: 1069, transaction: 1069, amount: 55, cc: ************1111
    2017-07-03 7:32:09 info failed; invoice ref: 1069, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-03 7:32:11 info live gateway, invoice ref: 1075, transaction: 1075, amount: 55, cc: ************1111
    2017-07-03 7:32:12 info failed; invoice ref: 1075, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-03 7:32:17 info live gateway, invoice ref: 1081, transaction: 1081, amount: 55, cc: ************1111
    2017-07-03 7:32:17 info failed; invoice ref: 1081, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-03 7:38:46 info live gateway, invoice ref: 1085, transaction: 1085, amount: 55, cc: ************1111
    2017-07-03 7:38:47 info failed; invoice ref: 1085, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-03 7:42:01 info live gateway, invoice ref: 1091, transaction: 1091, amount: 55, cc: ************1111
    2017-07-03 7:42:02 info failed; invoice ref: 1091, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 0:19:25 info live gateway, invoice ref: 1096, transaction: 1096, amount: 51, cc: ************6381
    2017-07-04 0:19:26 info failed; invoice ref: 1096, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 0:22:39 info live gateway, invoice ref: 1100, transaction: 1100, amount: 51, cc: 900008638
    2017-07-04 0:22:39 info failed; invoice ref: 1100, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6110: Invalid Card Number; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 7:05:54 info live gateway, invoice ref: 1105, transaction: 1105, amount: 54, cc: ************2814
    2017-07-04 7:05:54 info failed; invoice ref: 1105, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 12:12:39 info live gateway, invoice ref: 1111, transaction: 1111, amount: 32, cc: ************5666
    2017-07-04 12:12:40 info failed; invoice ref: 1111, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 12:13:33 info live gateway, invoice ref: 1115, transaction: 1115, amount: 32, cc: ************5666
    2017-07-04 12:13:34 info failed; invoice ref: 1115, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 12:28:01 info live gateway, invoice ref: 1120, transaction: 1120, amount: 32, cc: ************5666
    2017-07-04 12:28:02 info failed; invoice ref: 1120, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-04 12:29:11 info live gateway, invoice ref: 1124, transaction: 1124, amount: 32, cc: ************5666
    2017-07-04 12:29:12 info failed; invoice ref: 1124, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-05 1:52:17 info live gateway, invoice ref: 1130, transaction: 1130, amount: 54, cc: ************2814
    2017-07-05 1:52:18 info failed; invoice ref: 1130, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-05 9:10:36 info live gateway, invoice ref: 1135, transaction: 1135, amount: 120, cc: ************8383
    2017-07-05 9:10:36 info failed; invoice ref: 1135, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-05 9:11:29 info live gateway, invoice ref: 1141, transaction: 1141, amount: 120, cc: ************8383
    2017-07-05 9:11:29 info failed; invoice ref: 1141, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-05 9:11:48 info live gateway, invoice ref: 1145, transaction: 1145, amount: 120, cc: ************8383
    2017-07-05 9:11:49 info failed; invoice ref: 1145, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 1:32:53 info live gateway, invoice ref: 1151, transaction: 1151, amount: 40, cc: ************1708
    2017-07-06 1:32:54 info failed; invoice ref: 1151, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 1:34:31 info live gateway, invoice ref: 1156, transaction: 1156, amount: 40, cc: ************1708
    2017-07-06 1:34:32 info failed; invoice ref: 1156, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 8:19:29 info live gateway, invoice ref: 1162, transaction: 1162, amount: 40, cc: ************2958
    2017-07-06 8:19:30 info failed; invoice ref: 1162, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 8:20:22 info live gateway, invoice ref: 1168, transaction: 1168, amount: 40, cc: ************2925
    2017-07-06 8:20:23 info failed; invoice ref: 1168, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6110: Invalid Card Number; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 8:21:14 info live gateway, invoice ref: 1172, transaction: 1172, amount: 40, cc: ************2925
    2017-07-06 8:21:14 info failed; invoice ref: 1172, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 8:21:41 info live gateway, invoice ref: 1177, transaction: 1177, amount: 40, cc: ************2925
    2017-07-06 8:21:41 info failed; invoice ref: 1177, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 8:23:02 info live gateway, invoice ref: 1181, transaction: 1181, amount: 40, cc: ************2925
    2017-07-06 8:23:03 info failed; invoice ref: 1181, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 21:19:19 info live gateway, invoice ref: 1186, transaction: 1186, amount: 15, cc: ************3300
    2017-07-06 21:19:20 info failed; invoice ref: 1186, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 21:19:55 info live gateway, invoice ref: 1192, transaction: 1192, amount: 15, cc: ************3300
    2017-07-06 21:19:55 info failed; invoice ref: 1192, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 21:22:35 info live gateway, invoice ref: 1196, transaction: 1196, amount: 30, cc: ************0724
    2017-07-06 21:22:36 info failed; invoice ref: 1196, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-06 21:24:23 info live gateway, invoice ref: 1202, transaction: 1202, amount: 30, cc: ************3022
    2017-07-06 21:24:23 info failed; invoice ref: 1202, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 1:47:51 info live gateway, invoice ref: 1208, transaction: 1208, amount: 45, cc: ************9140
    2017-07-07 1:47:52 info failed; invoice ref: 1208, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 1:52:47 info live gateway, invoice ref: 1214, transaction: 1214, amount: 45, cc: ************9140
    2017-07-07 1:52:48 info failed; invoice ref: 1214, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 2:27:45 info live gateway, invoice ref: 1220, transaction: 1220, amount: 20, cc: ************2706
    2017-07-07 2:27:45 info failed; invoice ref: 1220, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 2:28:08 info live gateway, invoice ref: 1225, transaction: 1225, amount: 20, cc: ************2706
    2017-07-07 2:28:09 info failed; invoice ref: 1225, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 2:28:56 info live gateway, invoice ref: 1231, transaction: 1231, amount: 20, cc: ************7570
    2017-07-07 2:28:57 info failed; invoice ref: 1231, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:03:37 info live gateway, invoice ref: 1237, transaction: 1237, amount: 68, cc: ************7607
    2017-07-07 3:03:37 info failed; invoice ref: 1237, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:05:27 info live gateway, invoice ref: 1241, transaction: 1241, amount: 20, cc: ************8592
    2017-07-07 3:05:27 info failed; invoice ref: 1241, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:05:49 info live gateway, invoice ref: 1247, transaction: 1247, amount: 20, cc: ************8592
    2017-07-07 3:05:49 info failed; invoice ref: 1247, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:14:49 info live gateway, invoice ref: 1252, transaction: 1252, amount: 40, cc: ************2552
    2017-07-07 3:14:50 info failed; invoice ref: 1252, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:16:06 info live gateway, invoice ref: 1258, transaction: 1258, amount: 40, cc: ************2552
    2017-07-07 3:16:06 info failed; invoice ref: 1258, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:16:36 info live gateway, invoice ref: 1264, transaction: 1264, amount: 40, cc: ************2552
    2017-07-07 3:16:36 info failed; invoice ref: 1264, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 3:17:43 info live gateway, invoice ref: 1268, transaction: 1268, amount: 40, cc: ************5538
    2017-07-07 3:17:43 info failed; invoice ref: 1268, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 4:40:27 info live gateway, invoice ref: 1274, transaction: 1274, amount: 20, cc: ************8592
    2017-07-07 4:40:27 info failed; invoice ref: 1274, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
    2017-07-07 6:38:53 info live gateway, invoice ref: 1280, transaction: 1280, amount: 54, cc: ************2814
    2017-07-07 6:38:54 info failed; invoice ref: 1280, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available

    Plugin Author webaware

    (@webaware)

    The “returned nothing” ones could be someone trying the test card number, 4444333322221111, on the live gateway. That number is only for the sandbox.

    V6111+V6010 means that:

    • you’ve entered your Rapid API key/password and the Rapid API is being used
    • your eWAY account requires Client Side Encryption (most do)
    • the transaction is being sent without Client Side Encryption

    If you’ve set your Client Side Encryption key, then it could be that your site has a JavaScript error preventing Client Side Encryption from working. Please provide a link to the site so that I can inspect it.

    cheers,
    Ross

    Plugin Author webaware

    (@webaware)

    G’day Bond,

    There’s lots of things on that site. Can you point me to a bookings page please, so that I can see a form that should have the card details on it?

    cheers,
    Ross

    Hi,

    You’ll need to try to book something through here:
    https://www.kanyanawildlife.org.au/calendar/

    And if you need to go to the cart, click through here:
    https://www.kanyanawildlife.org.au/event-checkout/

    Thanks,
    Bond

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.