eWAY credit card fields not visible at checkout
-
On checkout, customers are UNABLE to enter credit card details in to the CC Field?
On support suggestion, we have also reset the eWay API and then re entered new settings in to WooCommerce > Settings > Payments > eWAY
That has not fixed the problem. We need urgent help to resolve.
Paul
The page I need help with: [log in to see the link]
-
Hi there @paulsmithwsc,
> On checkout, customers are UNABLE to enter credit card details in to the CC Field?
I went to your site and noticed that I can type in eWAY CC fields without any issues:
Link to image: https://cld.wthms.co/mmwKy3Looks like you fixed it already, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
I am encountering the issue described in the title of this support request.
The site I am running uses a plugin called AddressFinder to autocomplete the customer address during checkout.
With certain addresses, the length of the value returned to the Street1 field is too long for the eWay API. No warning is generated, but when you click through to the payment page, there is no credit card payment block. If you click the Back button, you will see a warning stating:
Invalid Customer Street1: Please check your eWAY API key and password.I have replicated this on the website provided by the original poster, so it appears to be the same issue, and is unrelated to AddressFinder being in place.
A workaround could be to show a message to the customer if the Street1 field is longer than 50 characters, and prompt them to edit the address. This may be difficult if AddressFinder tries to repopulate the fields after that, although my initial testing indicates that this doesn’t happen.
Hi there @millionleaves,
Can you please open a separate thread for your issue so we can look into it further?
Cheers!
- The topic ‘eWAY credit card fields not visible at checkout’ is closed to new replies.
