• Hi there,

    we’ve had great experiences with this plugin for many years and have successfully done thousands of transactions but the other day we had 2 entries where an eWay transaction was created (successful payment) and there was no form entry, no notification or any trace of it happening (except for the transaction in eWay which also included all the info such as Form name)… Is this possible? I don’t know where to start to troubleshoot this since it’s been only 2 transactions of over 3000 submissions.

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  • Plugin Author webaware

    (@webaware)

    G’day snk_gc,

    That sounds like an error happened after successfully posting the transaction to Eway, but before completing the GF entry. Can you check your server error logs please?

    cheers,
    Ross

    mazkir

    (@mazkir)

    Good morning.

    Just wanted to chime in that we’ve also been experiencing this for the first time recently – also have had many thousands of successful transactions over the years.
    I posted about it in https://wordpress.org/support/topic/eway-charged-without-a-gf-entry-created/ and was wondering whether you were able to get this resolved?

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