eWay charge without form entry

Hi there,

we’ve had great experiences with this plugin for many years and have successfully done thousands of transactions but the other day we had 2 entries where an eWay transaction was created (successful payment) and there was no form entry, no notification or any trace of it happening (except for the transaction in eWay which also included all the info such as Form name)… Is this possible? I don’t know where to start to troubleshoot this since it’s been only 2 transactions of over 3000 submissions.