Support » Plugin: WooCommerce » Everytime I try to edit a product it crashes

  • Resolved wpwebsitesnet

    (@wpwebsitesnet)


    Everytime I try to edit a product it crashes. Sometime as soon as I press edit, sometmes when I try and add a picture, but I cant seem to get through editing an item picture without it crashing.

    I have checked that all my plugins are up to date
    I have checked in error logs and debugging etc (but dont really know what I am looking for).

    Some details are below:

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://www.theme30.com
    Site address (URL): http://www.theme30.com
    WC Version: 3.6.5
    Log Directory Writable: ✔
    WP Version: 5.2.2
    WP Multisite: –
    WP Memory Limit: 6 GB
    WP Debug Mode: ✔
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.2.19
    PHP Post Max Size: 640 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 7.62.0
    OpenSSL/1.0.2k
    
    SUHOSIN Installed: –
    MySQL Version: 10.2.24-MariaDB-cll-lve
    Max Upload Size: 640 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.6.5
    WC Database Prefix: wpzg_
    MaxMind GeoIP Database: ✔
    Total Database Size: 7.34MB
    Database Data Size: 5.92MB
    Database Index Size: 1.42MB
    wpzg_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
    wpzg_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
    wpzg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
    wpzg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wpzg_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    sib_model_contact: Data: 0.02MB + Index: 0.00MB
    sib_model_country: Data: 0.02MB + Index: 0.00MB
    wpzg_adsw_activities: Data: 0.00MB + Index: 0.00MB
    wpzg_adsw_ali_meta: Data: 0.00MB + Index: 0.00MB
    wpzg_blogs: Data: 0.00MB + Index: 0.00MB
    wpzg_blog_versions: Data: 0.00MB + Index: 0.00MB
    wpzg_commentmeta: Data: 0.03MB + Index: 0.02MB
    wpzg_comments: Data: 0.20MB + Index: 0.15MB
    wpzg_duplicator_packages: Data: 0.02MB + Index: 0.02MB
    wpzg_et_bloom_stats: Data: 0.00MB + Index: 0.00MB
    wpzg_et_social_stats: Data: 0.00MB + Index: 0.00MB
    wpzg_links: Data: 0.00MB + Index: 0.00MB
    wpzg_options: Data: 0.61MB + Index: 0.16MB
    wpzg_postmeta: Data: 1.67MB + Index: 0.34MB
    wpzg_posts: Data: 2.46MB + Index: 0.24MB
    wpzg_registration_log: Data: 0.00MB + Index: 0.00MB
    wpzg_sib_model_forms: Data: 0.00MB + Index: 0.00MB
    wpzg_sib_model_users: Data: 0.00MB + Index: 0.00MB
    wpzg_signups: Data: 0.00MB + Index: 0.01MB
    wpzg_site: Data: 0.00MB + Index: 0.01MB
    wpzg_sitemeta: Data: 0.64MB + Index: 0.01MB
    wpzg_termmeta: Data: 0.01MB + Index: 0.02MB
    wpzg_terms: Data: 0.01MB + Index: 0.02MB
    wpzg_term_relationships: Data: 0.02MB + Index: 0.04MB
    wpzg_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wpzg_usermeta: Data: 0.01MB + Index: 0.01MB
    wpzg_users: Data: 0.00MB + Index: 0.01MB
    wpzg_wc_admin_notes: Data: 0.02MB + Index: 0.00MB
    wpzg_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB
    wpzg_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB
    wpzg_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wpzg_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB
    wpzg_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB
    wpzg_wc_order_stats: Data: 0.02MB + Index: 0.05MB
    wpzg_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB
    wpzg_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB
    wpzg_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wpzg_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
    wpzg_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB
    
    ### Post Type Counts ###
    
    amn_exact-metrics: 1
    amn_mi-lite: 1
    attachment: 493
    custom_css: 1
    et_pb_layout: 11
    mc4wp-form: 1
    nav_menu_item: 23
    oembed_cache: 1
    page: 12
    post: 11
    product: 60
    product_variation: 34
    revision: 250
    scheduled-action: 661
    shop_coupon: 6
    shop_order: 4
    woo_discount_cart: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (10) ###
    
    Query Monitor: by John Blackbourn – 3.3.6
    WooCommerce Afterpay Gateway: by AfterPay – 1.3.1 – Not tested with the active version of WooCommerce
    Facebook for WooCommerce: by Facebook – 1.9.15 – Not tested with the active version of WooCommerce
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.7.1
    SendinBlue Subscribe Form And WP SMTP: by SendinBlue – 2.9.5
    UpdraftPlus - Backup/Restore: by UpdraftPlus.com
    DavidAnderson – 1.16.15
    
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.15
    WooCommerce Sendinblue Newsletter Subscription: by SendinBlue – 1.2.14 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.6.5
    Yoast SEO: by Team Yoast – 11.5 – Not tested with the active version of WooCommerce
    
    ### Inactive Plugins (2) ###
    
    Debug This: by MachoThemes – 0.6.1
    Monarch Plugin: by Elegant Themes – 1.4.12
    
    ### Dropin Plugins (1) ###
    
    db.php: Query Monitor Database Class
    
    ### Must Use Plugins (1) ###
    
    ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: AUD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #48180 - /store/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #48575 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Theme30
    Version: 3.3.1.1527166562
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 3.25.4
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 660
    Oldest: 2019-06-07 10:22:49 +0000
    Newest: 2019-07-08 08:23:42 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 1
    Oldest: 2019-07-08 09:23:42 +0000
    Newest: 2019-07-08 09:23:42 +0000
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    
Viewing 1 replies (of 1 total)
  • Plugin Support Boro Sitnikovski

    (@bor0)

    Hi there,

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:
     

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Viewing 1 replies (of 1 total)
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