Support » Plugin: Restrict User Access - Membership Plugin with Force » Everything messed up- please help!!!!

  • Resolved aflorarte

    (@aflorarte)


    Hello,

    I have configured RUA with the previous version where roles where synchronized. Now under “Members” you read:

    Synchronized Role option will be removed in a future version. Please use the Login State automation instead.

    Could you please provide a knowledgebase as to how to configure this??

    Sorry, as the options are most confusing for me.
    In my case, restricted content is sold via Woocommerce. I have different restricted content and differente membersships.
    After successfull purchase of a given content the person should expect to be asigned the corresponding role and thus, he should have immediate access to the restricted content he bought.
    RUA options are now getting confusing:
    I see User role / Woocommerce Purchase / Login State . Some options are still in Beta, so iIt is still not clear if sites like mine that have already been configured need to make these new changes or if these changes are meant for new customers, so
    I need your urgent help in order to properly configure my site, please.

    PLEASE NOTICE

    Non-member Action was set to “Tease and Include” I now see that is has dissapeared and what I now see is a red alert saying “Not Set”

    MEMBERS: I do have members. HOwever, under “Members” I now read “No members found”

    Please clarify. I was really very happy with RUA and would like to have your support for this new update so that you help me have again everything working properly in my website as it was working uptil now.

    Thank you very much in advance.

    Liliana

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Joachim Jensen

    (@intoxstudio)

    Hi,

    I will try to answer your questions from your other thread in here as well.
    https://wordpress.org/support/topic/synchronized-role-option-will-be-removed-in-a-future-version-please-use-the-log/

    First of all, if your restrictions no longer work, you can download and install version 2.1.3 here: https://downloads.wordpress.org/plugin/restrict-user-access.2.1.3.zip

    NOw, I read “Synchronized Role option will be removed in a future version. Please use the Login State automation instead”

    Could you please clarify when exactly in the future this will be taking place and how exactly I should configure taking into consideration the settings in my website.

    Could you please provide a knowledgebase as to how to configure this??

    There is no timeline on when the Synchronized Role option will be removed, but it will stay for at least another year.

    Member Automations work similar to how you are using the Automator plugin; you can make it so when users get a certain role or purchase a select product in WooCommerce, they automatically get the access level.

    I am working on getting documentation up for this new feature.

    Will this new release conflict with my current configuration and the current plugins I am using??

    Existing levels configured with Syncrhonized Role will continue to work as is, but new levels will not be able to use the option.

    `Actually, after recent updates I found that Automator did not take the actions that had been set which are the following:

    1) ADD ROLE after Woocomerce purchase of a given REstricted Content
    2) REMOVE ROLE after 30 days as of purchase.

    Please let me know it RUA could have caused this problem . I would appreciate your word very much as I am invetigating possible reasons why Automator stopped working.

    Restrict User Access should not be the cause of that issue as it does not interfere with how Automator works.

    With the new Member Automation feature, you can do achieve this behavior without the use of other plugins, however, you do not need to change anything, because Synchronized Role option will continue to work.

    Example:
    1. Select “WooCommerce Purchase” under Member Automations and select the product users need to purchase to get the level
    2. under “Options” tab, set Duration=30 days. This means that 30 days after purchasing the product, their level membership will expire.

    MEMBERS: I do have members. HOwever, under “Members” I now read “No members found”

    If you are using the “Synchronized Role” option, don’t worry about this. All users with the given role will have the level, but they won’t show up in this list. I will see if I can add a description to make this more clear

    Non-member Action was set to “Tease and Include” I now see that is has dissapeared and what I now see is a red alert saying “Not Set”

    You need to go to the Options tab and select an actual page that should be included. There is a dropdown below the “Tease & Include” option, as seen on this screenshot: https://imgur.com/a/mmT6Rpt

    Not setting anything there can cause unforeseen problems, and that is why the “Not Set” error message was added.

    Generally speaking, version 2.2.1 should not have changed how existing levels are configured.

    Let me know if you have other questions, or if you cannot get your restrictions to work as expected!

    Thread Starter aflorarte

    (@aflorarte)

    Hello and thank you SO MUCH for your prompt reply

    I still do have a couple of questions, if you can clarify them for me please

    1) Where you say:

    There is no timeline on when the Synchronized Role option will be removed, but it will stay for at least another year.

    My question is if next year I will be forced to download the new RUA version (version 2.1.3 here: https://downloads.wordpress.org/plugin/restrict-user-access.2.1.3.zip ) and set everything up again. Or will my current version update itself?

    2) For the moment I will continue to use Automator plugin as it worked very nicely with RUA and also, and most importantly, Automator Schedulle Actions addon allows me to remove the role after a certain period of time.

    3) OPTIONS TAB:

    You need to go to the Options tab and select an actual page that should be included. There is a dropdown below the “Tease & Include” option, as seen on this screenshot: https://imgur.com/a/mmT6Rpt

    Here my question is this:

    I have restricted content inside pages as you can see in: https://recorreba.com/argentina-del-progreso/ You can see free content and at the bottom of the page, members are able to watch a video (the video is the restricted content). And non members will read 3 different buttons as listed below:
    1) This content is restricted to members
    2) Purchase
    3) Login

    I am planning to set this same page, https://recorreba.com/argentina-del-progreso/ in Tease and Include What I am aiming at is that Non members be able to see the free content on the page / be UNABLE to watch the video / and be able to easily purchase the restricted content (the video) directly from the link within this page.

    Please let me know if I completely understood how to configure Tease and Include. Otherwise, please correct me where I´m wrong.

    Anyway, I still don´t know how I should configure non member roles like “Client”, or “Customer”. Should I completely remove these roles, delete them from the Access Level list?? Should I redirect these roles to a site like the Store??
    I really don´t get the point because these roles are after all Non-members; so these configurations in a way conflict with the configurations for each of the 14 roles I have given the fact that I sell 14 courses.

    I have uploaded a screenshot so I can make myself understood. https://recorreba.com/CAPTURA-PANTALLAS/rua-options.jpg

    In the screenshot I have underlined in green the site I mentioned above: https://recorreba.com/argentina-del-progreso/where I set “tease and include” same page. And in red I have marked the roles that are getting me stuck.

    Sorry for the confusion, please advice.

    I remain looking forward to your instructions

    Again, I underline that I appreciate your feedback very much

    Liliana

    • This reply was modified 1 month, 3 weeks ago by aflorarte.
    • This reply was modified 1 month, 3 weeks ago by aflorarte.
    • This reply was modified 1 month, 3 weeks ago by aflorarte.
    • This reply was modified 1 month, 3 weeks ago by aflorarte.

    Commenting because I’d very much like to know when documentation for the automation is available. I had many of the same questions.

    Did synchronized roles get removed early???? I’m suddenly getting emails from my customers saying they can’t access pages.

    Is there a bulk way to add 50+ users to an access level?

    Thread Starter aflorarte

    (@aflorarte)

    Hi,@strangechild

    Yes, I am waiting for their reply.
    Strange as only some roles have been got removed earlier, not all of them.

    Let´s wait for their feedback,

    Plugin Author Joachim Jensen

    (@intoxstudio)

    My question is if next year I will be forced to download the new RUA version

    This depends on your WordPress installation. If you have auto-updates turned on, the plugin will update itself, otherwise not.

    Please let me know if I completely understood how to configure Tease and Include. Otherwise, please correct me where I´m wrong.

    Yes, with the Tease & Include option, you can display part of the restricted content, and then content from another page, e.g. Login/Purchase/Register.
    You can read more about how to configure the Teaser part here: https://dev.institute/docs/restrict-user-access/getting-started/create-level/

    Anyway, I still don´t know how I should configure non member roles like “Client”, or “Customer”. Should I completely remove these roles, delete them from the Access Level list?? Should I redirect these roles to a site like the Store??

    If you have any levels that do not have any Access Conditions/Capabilities, they are redudant and will likely interfere with other levels.

    You should be able to safely remove any level with 0 access conditions and capabilities. Generally, you only need access levels for users who you want to have exclusive access to something.

    E.g. if you have some content you don’t want logged-out users to see, you should create an access level for logged-in users and add the content to that level.

    @strangechild

    Did synchronized roles get removed early???? I’m suddenly getting emails from my customers saying they can’t access pages.

    Is there a bulk way to add 50+ users to an access level?

    Updating to version 2.2.1 would not remove any users or synchronized roles from levels. Please create a new support thread and if possible provide screenshots of your Access Conditions for your levels, that will make it easier for me to help.

    You can bulk-add members to a level via the input field above the Members list when editing the level. Simply search for their username, email, or ID and click Save once you have found the users you want to add.

Viewing 6 replies - 1 through 6 (of 6 total)
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