Everything messed up – Please help!

Hello everyone,

I sell restricted content, (Virtual/downloadable Products) through Woocommerce where the person purchasing a given content experienced the following:

1) had an account automatically created by Woocommerce
2)Notifications worked fine: I received “New Sale Notification” and Client received the corresponding notification with his purchase details and download links
3) Got the corresponding role to immediately access that content (thanks to WP-Member plugin + Restrict User Access WP plugin)
4) had immediate access to content during a certain period of time. (thanks to WP-Automator Plugin

It all worked perfectly until August 28th when I started experiencing some errors as:

1) Notifications started landing in Spam folder

2) The download link retrieves errors
Download links both in Notifications and within the Account/Orders are now showing broken links. You would see alerts like of “File not found” , or “This is not a download link, Go to Store” as you can see in woocommerce-error-message-bad-links.jpg (1366×860) (recorreba.com) 
https://recorreba.com/CAPTURA-PANTALLAS/woocommerce-error-message-bad-links.jpg

3)  At times, certain users could not log in. They needed to change password again and again and system did never recognize user. He would be constantly forced to reset password saying password was incorrect.  It only worked when I changed passwords from CPanel 

Now these days , a most annoying issue showed up overnight where all links appear to be messed up. 
If you go to recorreba.com/mi-cuenta/ you will land in a page with restricted content (Argentina del Progreso – Introductorio)
Content of this page belongs to recorreba.com/argentina-del-progreso. This page is related to Woocommerce as it is the URL  (and download link) of the restricted content for product   recorreba.com/producto/argentina-del-progreso/   . However, If you paste this address  recorreba.com/producto/argentina-del-progreso/  in the nav bar you will experience redirection to https://recorreba.com/arquitectura-en-argentina/?redirect_to=%2Fargentina-del-progresosss%2F   and this redirection issue is now present in every URL containing the restricted content I am selling through Woocommerce. At this moment all pages related to protected content sold through Woocommerce would redirect, Examples:
recorreba.com/brutalismo
recorreba.com/planes-urbanos
https://recorreba.com/tipologias-de-viviendas/, etc.

All of the products show the same issue. None of the redirections however take you to the corresponding page. They all land in the website STORE  https://recorreba.com/arquitectura-en-argentina/ followed by the redirection slug example:  ?redirect_to=%2Ftipologias-de-viviendas%2F

If you try to make a purchase from recorreba.com/producto/argentina-del-progreso/   you will see that “Comprar” button again shows this problem, you should be derived to https://recorreba.com/carro/ but you will probably see argentina-progreso content so checkout process is broken. 

Because I have experienced Woocommerce issues in the past before posting this ticket I updated permalinks, (just in case configuration was lost) 
Also, I have set this problematic page  recorreba.com/producto/argentina-del-progreso/  to Private, What strikes me is that Even in “Private” mode you would be able to see the content. I have also tried renaming recorreba.com/producto/argentina-del-progreso/  and the issue persists. 

My hosting provider´s reply to my query was. 

“I could also replicate the issue with the ‘add to cart’ or ‘Comprar’ button loading the page ‘argentina-del-progreso’. We have re-scanned your account for malware and found it to be clean. It appears that there is a WooCommerce update or certain requirements of the WooCommerce plugin which should be addressed and needs to be fixed. This can also be causing issues with accessing the other sub-pages which are loading the page ‘argentina-del-progreso’. It is advisable to check with the plugin provider to see if there is any updates. Also, please check if the other plugins are updated and not conflicting with the WooCommerce plugin which can also cause an issues.”

My store worked fine then and continued to work fine until August 28th where the only problems were the notifications landing in spam folder and the broken download links. . However, Could you relate my problem to this??

WORDFENCE

I have WordFence installed and I did receive an alert in the last updated addressing possible conflicts with Woocommerce. I updated the plugin and this alert has dissappeared. However,the problems persist. So, if there is any special configuration regarding WordFence I will so much appreciated it if you let me know. 

I de-activated and then re-activated WordFence but the issue persists.

CLOUDFLARE
For your convenience, I purged cache from CloudFlare

WP-CRON
I have WP-Cron Status Checker installed . I don´t know if this plugin conflicts with Woocommers as it could not perform actions as their email show:

“While trying to spawn a call to the WP-Cron system, the following error occurred:
cURL error 28: Operation timed out after 3001 milliseconds with 0 bytes received

Below I am transcribing Woocommerce status for your reference”

### WordPress Environment ###
WordPress address (URL): https://recorreba.comSite address (URL): https://recorreba.comWC Version: 5.6.0REST API Version: 5.6.0WC Blocks Version: 5.5.1Action Scheduler Version: 3.2.1WC Admin Version: 2.5.1Log Directory Writable: WP Version: 5.8.1WP Multisite: –WP Memory Limit: 256 MBWP Debug Mode: –WP Cron: Language: es_ARExternal object cache: –
### Server Environment ###
Server Info: Apache/2PHP Version: 7.4.10PHP Post Max Size: 20 MBPHP Time Limit: 120PHP Max Input Vars: 1000cURL Version: 7.47.0OpenSSL/1.0.2g
SUHOSIN Installed: –MySQL Version: 5.6.51-91.0-logMax Upload Size: 20 MBDefault Timezone is UTC: fsockopen/cURL: SoapClient: DOMDocument: GZip: Multibyte String: Remote Post: Remote Get: 
### Database ###
WC Database Version: 5.6.0WC Database Prefix: a35o_Tamaño total de la base de datos: 44.37MBTamaño de los datos de la base de datos: 38.13MBTamaño del índice de la base de datos: 6.24MBa35o_woocommerce_sessions: Datos: 0.08MB + Índice: 0.02MB + Motor InnoDBa35o_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDBa35o_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDBa35o_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDBa35o_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDBa35o_woocommerce_order_itemmeta: Datos: 0.13MB + Índice: 0.14MB + Motor InnoDBa35o_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDBa35o_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDBa35o_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDBa35o_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor 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### Post Type Counts ###
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### Security ###
Secure connection (HTTPS): Hide errors from visitors: 
### Active Plugins (26) ###
Query Monitor: por John Blackbourn – 3.7.1Restrict User Access: por Joachim Jensen - DEV Institute – 2.2.1404 Solution: por Aaron J – 2.27.7Advanced noCaptcha & invisible Captcha: por WP White Security – 6.1.6Akismet Anti-Spam: por Automattic – 4.1.12AutomatorWP - Schedule Actions: por AutomatorWP – 1.0.7AutomatorWP: por AutomatorWP – 1.7.5Black Studio TinyMCE Widget: por Black Studio – 2.6.9Contact Form 7: por Takayuki Miyoshi – 5.4.2Elementor: por Elementor.com – 3.4.3Essential Addons for Elementor: por WPDeveloper – 4.9.0Feedzy RSS Feeds Lite: por Themeisle – 3.7.5GDPR Cookie Compliance (CCPA, PIPEDA ready): por Moove Agency – 4.5.9Happy Elementor Addons: por weDevs – 3.1.0Elementor Header & Footer Builder: por Brainstorm ForceNikhil Chavan – 1.6.4
Manage Notification E-mails: por Virgial Berveling – 1.8.0Members: por MemberPress – 3.1.5Pretty Links: por Pretty Links – 3.2.3Really Simple SSL: por Really Simple Plugins – 5.1.0WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.13Direct Checkout for WooCommerce: por QuadLayers – 2.5.2WooCommerce PayPal Checkout Gateway: por WooCommerce – 2.1.2Mercado Pago payments for WooCommerce: por Mercado Pago – 5.3.1WooCommerce: por Automattic – 5.6.0Wordfence Security: por Wordfence – 7.5.5WPS Hide Login: por WPServeurNicolasKulkawpformation – 1.8.6

### Inactive Plugins (6) ###
Asset CleanUp: Page Speed Booster: por Gabe Livan – 1.3.8.2Smash Balloon Instagram Feed: por Smash Balloon – 2.9.3.1Webcraftic Clearfy – WordPress optimization plugin: por Creative Motion <info@cm-wp.com> – 1.9.4WP-Cron Status Checker: por Webhead LLC – 1.2.2WP-Sweep: por Lester 'GaMerZ' Chan – 1.1.5WP Crontrol: por John Blackbourn & crontributors – 1.10.0
### Dropin Plugins (1) ###
db.php: Query Monitor Database Class
### Settings ###
API Enabled: –Force SSL: –Currency: USD ($)Currency Position: leftThousand Separator: Decimal Separator: .Number of Decimals: 0Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Casa matriz de la tienda: #5110 - /tienda/Carrito: #5111 - /carro/Finalizar compra: #5112 - /finalizar-comprar/Mi cuenta: #5113 - /mi-cuenta/Términos y condiciones: #3 - /politica-de-privacidad/
### Theme ###
Name: GeneratePressVersion: 3.0.4Author URL: https://tomusborne.comChild Theme: – Si estás modificando WooCommerce en un tema padre que no creaste vos mismote recomendamos usar un tema hijo. Mirá: Cómo crear un tema hijo
WooCommerce Support: 
### Templates ###
Overrides: –
### Action Scheduler ###
Completar: 166Oldest: 2021-08-09 15:51:10 -0300Newest: 2021-09-09 10:16:24 -0300
Pendiente: 2Oldest: 2021-09-10 05:51:13 -0300Newest: 2021-09-11 22:46:58 -0300

### Status report information ###
Generated at: 2021-09-09 12:53:18 -03:00

I so much appreciate your help in advance!!

Liliana

• This topic was modified 2 years, 7 months ago by aflorarte.

The page I need help with: [log in to see the link]