Support » Plugin: Subscribe2 - Form, Email Subscribers & Newsletters » Everybody’s date changed

  • In the Subscribers list, I’ve just noticed that all but the most recent subscribers’ dates have changed to Jan 30 2019. I’ve been using Subscribe2 to get subscribers for the past 7 years.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mazharul

    (@reachmazharul)

    Hello @davemck,

    Thanks for reaching out. Till today we haven’t received such concerns that’s why it’s hard to provide the solution with a single word. After getting it from you I have tried to investigate the scenario, initially, we haven’t found anything that could cause this.

    In this case, it would be great if you could share a screen recording of your experience/configuration which can help us to recreate the same scenario. You can use a service such as Loom or Recordit to easily share. Or you can share the screenshot. of course by making blurs of your sensitive/preferred information.

    In the meantime, would you mind trying the Subscribe2 on a new staging website to determine whether the scenario is website-specific or not?

    Looking forward to hearing from you soon.

    Thread Starter DaveMcK

    (@davemck)

    Thanks for checking Mazharul. I think the fault is probably mine, although I don’t know what I did.

    I have downloaded the CSV file, and can confirm that all subscribers on prior to 1 Jan 2019 are listed as having subscribed on that date. All subsequent subscribers are correctly dated.

    But the big clue is that the IP column in all correctly dated subscribers shows their IP as intended, whereas all the 1 Jan 2019 subscribers’ IP is listed as the WordPress admin username.

    I never mess around with databases except to optimise occasionally, so I don’t know how this happened. I suspect it is unfixable, and the correct data is lost.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.