Unprofessional. Never share your WP login credentials to supper team

With each update, the plugin creates a mess and I have to spend multiple hours to debug the issue.

Whenever I create a ticket to raise an issue, without suggesting basic troubleshooting steps, the support team asks login credentials with administrator permission.

Every time I rejected their request and fixed the issue myself (I’m a developer). But unfortunately, last time I’m unable to solve the CDN issue in AMP pages and gave access to my website.

They didn’t respond for 36 hours after sending login credentials and all of a sudden someone from their team started debugging the issue on live site when 100’s of users are active at that moment.

Shockingly, instead of just verifying the plugin settings, they started making changes directly, they changed themes, activated/deactivated plugins, made code changes and ultimately broke the site layouts completely.

All widgets are distorted, making the site unusable. After creating the mess, they didn’t even care to contact me to explain the problem. They acted silent as nothing happened.

Users started reporting the problem and immediately I restored the latest backup to fix the site.

Lesson learned.

If you are sharing login credentials to support team, make sure to back up the site before giving them access.

To AMPforWP Developers:
Please stop testing on your users’ production sites without their consent.
Please avoid asking login credentials for everything.
Please use a remote desktop tool to access the user website.
Please test the code before pushing the update.
Stop using a lot of if/else conditions just to fix the reported problems temporarily.
Please don’t break something to fix another thing and push the update without proper testing and QA

• This topic was modified 4 years ago by Amar Ilindra.