Support » Plugin: Facebook for WooCommerce » Every time I update a product, it posts on my followers timeline

  • Resolved mysticminimalistartisan

    (@mysticminimalistartisan)


    I’ve searched for this and found info, but Facebook must have changed some stuff because what it says to do is not there anymore. Does anyone happen to know how to disable FB from posting on my followers timelines every time I update a product. IDK if it’s a FB issue or if it’s a plugin issue, so I figured I’d take a chance and post anyways. Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Pepe (woo-hc)

    (@anastas10s)

    Howdy @mysticminimalistartisan

    As I understand, when a product is updated on your store, a post is being published to your Facebook followers. Correct?

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist link here in your reply, once you have that.

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    I’m marking this as resolved since it’s been awhile since you responded. We’ll be here if/when you need us.

    Thread Starter mysticminimalistartisan

    (@mysticminimalistartisan)

    I apologize, I swear I thought I answered this LOL! Anyways, I couldn’t figure out github, is is ok to post the status report here or no? Also, I do have one fatal error, but it’s a jetpack error, so I don’t think that’s going to matter???

    Hi @mysticminimalistartisan

    Thanks for your reply.

    You can copy and paste the requested information here.

    In addition, if a screenshot would be helpful, I’d recommend using https://snipboard.io or http://skitch.com/. You can share the direct link to the image as a response to this topic.

    Thread Starter mysticminimalistartisan

    (@mysticminimalistartisan)

    Ok here’s the report. Like I said no errors pertaining to this plugin. I really, REALLY need it to not post it on my business page every time I update a product, it irritates my followers so I haven’t really been able to update anything lately. I can also create a temporary secure login if that helps, just let me know. Thank you!!!

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    `

    Hi,

    Thanks for sending the system report.

    Does anyone happen to know how to disable FB from posting on my followers timelines every time I update a product

    Do you mean the Facebook feed, correct? Can you send a screenshot of the issue via https://snipboard.io, please?

    Does that happen when there is a manual update, when you add a new product, or both?

    If you switch the site’s theme to Storefront and disable all plugins except WooCommerce and Facebook for WooCommerce, does the issue persist? You can use the Meks Quick Plugin Disabler, this plugin will remember what plugins you currently have active, so it’s easy to switch them back on.

    Let us know how that goes.

    Thread Starter mysticminimalistartisan

    (@mysticminimalistartisan)

    Hi. So a screenshot isn’t going to help any as it is just doing what you mentioned, which is anytime I update a product it posts an update to my business page timeline/wall instead of just to the FB/IG shop. Obviously I just want it to update in the shop.

    I disabled all but Woocommerce and FB for Woocommerce and then tried editing some items and for some reason all of my products now say, “This product is not yet synced to Facebook.” which it didn’t before, they were all synced. I then re-enabled all plugins and checked my products again and it didn’t change that message. However, I seem to remember that there used to be a setting in the FB tab that let you select sync or not for the individual products, and I wrong? And, the sync products is checked in the plugin settings.

    You know, it would be extremely helpful if the developers could include an option to post to the business page timeline and the shop or just the shop, seriously.

    Anyways, that’s the test results. Now what do I do?

    Thread Starter mysticminimalistartisan

    (@mysticminimalistartisan)

    P.S. I just noticed that on the product list page, they all say sync and show under the FB sync column, it’s on the individual product pages (admin) it gives the other message. Which is totally conflicting! And I still have some collections (that do have products) that don’t show up in my shop as well as some individual products. Thanks!

    Hello,

    For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Important: Please include a link to this forum thread in your response.

    We will be able to help you further there.

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