Title: Events issues
Last modified: May 26, 2021

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# Events issues

 *  Resolved [deny21](https://wordpress.org/support/users/deny21/)
 * (@deny21)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/events-issues/)
 * In my event manager, i’m facing those issues:
    – Diminuzione degli eventi InitiateCheckout
   totali ricevuti: 91% – Server Sending Invalid Match Key Parameters for AddToCart
   Event – Server Sending Invalid Match Key Parameters for InitiateCheckout Event
 * how can i fix this?
 * Thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fevents-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/events-issues/#post-14492662)
 * Hi there [@deny21](https://wordpress.org/support/users/deny21/)
 * Thanks for your question.
 * I have an open [similar issue reported](https://github.com/woocommerce/facebook-for-woocommerce/issues/1777).
 * However, let us see what we can do here. I want to check further how your WooCommmerce
   site is setup.
 * Could you please send me a copy of your site’s **System Status**? You can find
   it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
 * Once you’ve done that, you can paste it on [https://gist.github.com/](https://gist.github.com/).
 * Feel free to remove your domain name as well from the report pasted to Gist, 
   for privacy reasons, and then share the Gist link here.
 *  Thread Starter [deny21](https://wordpress.org/support/users/deny21/)
 * (@deny21)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/events-issues/#post-14493879)
 * Here the gist
 * [https://gist.github.com/denyed21/e953f84bb4b6eb151f5fc97be7a90a20](https://gist.github.com/denyed21/e953f84bb4b6eb151f5fc97be7a90a20)
 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/events-issues/#post-14507828)
 * Hi there [@deny21](https://wordpress.org/support/users/deny21/)
 * Thanks for sharing the Status report.
 * I have found the following issues that might have affected the plugin to work
   properly
 * **WP Cron: –**
 * It appears that WP Cron is not activated on your site, please activate it, as
   it’s very important because Facebook for WooCommerce relies on it heavily when
   doing product syncs.
 * **PHP Time Limit: 120**
 * It’s pretty low value, to ensure no issue with product sync please increase it
   to 1200
 * **Facebook for WooCommerce: by Facebook – 2.4.1**
 * There has been a lot of improvement with the latest version, please update to
   to the latest (2.5.1 as of now)
 * **WP Rocket: by WP Media – 3.7.5**
 * Please clear your cache regularly, if it’s possible to set it to clear cache 
   every day. Caching plugin is known to interfere with the plugin sending events
   correctly to Facebook.
 * When you have done all the above, you can do a full resync of your products, 
   by following the below steps:
    - Clear WooCommerce transient data, it’s cached data that we want to clear to
      ensure it’s not interfering with a proper product sync, you can do that by
      going here **WP Admin > WooCommerce > Status > Tools > WooCommerce transients**
      > Click – Clear Transients (Button on right)
    -  Navigate to **Marketing > Facebook > Product sync**, select **Sync products**
 * I hope that helps!
 *  [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/events-issues/#post-14535085)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Events issues’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/events-issues/#post-14535085)
 * Status: resolved