Support » Plugin: Events Manager » Events disappearing again.

  • Resolved Jason

    (@zushiba)


    So a while ago I had a problem with events disappearing. I had updated to the latest dev version and found that reverting to 5.7.3 seemed to fix it.

    But today it just randomly popped up again, I haven’t updated any other plugins, nothing has changed so far as I know (and I’m the only one that’d be making changes) but once again events have just disappeared. They’re sitting in the database but so far as the sites are concerned they have no events.

    I don’t get it, the events exist in the database, how hard could it be to retrieve them based on the site ID. They obviously exist, why is the plugin just randomly deciding not to display them? I’m kind of at my wits end.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Marcus

    (@netweblogic)

    NetWebLogic Support

    What are you guys using to display future and past events? Shortcode, something else?

    I also notice @zushiba you’ve mentioned the use of Site ID. Are you using MultiSite?

    It’d be helpful to understand how you’re generating those events so we can try and replicate.

    Do however double check you’re in 5.8.1.1, as this fixes a few issues for any dev/updates since 5.7.3.

    For example, on our demo page, we’re running 5.8.1.1 and event listings seem to be working fine. http://demo.wp-events-plugin.com/

    Thank you for responding Marcus, I’ll provide any and all information I can to help track down this issue.

    What are you guys using to display future and past events? Shortcode, something else?

    I also notice @zushiba you’ve mentioned the use of Site ID. Are you using MultiSite?

    It’d be helpful to understand how you’re generating those events so we can try and replicate.

    Do however double check you’re in 5.8.1.1, as this fixes a few issues for any dev/updates since 5.7.3.

    For example, on our demo page, we’re running 5.8.1.1 and event listings seem to be working fine. http://demo.wp-events-plugin.com/

    We’re using the shortcode to display the up-coming events on the main site, we’re using global tables mode and sharing down events to the main blog. In this case, the events do show using the shortcode, but the link takes us to a 404 error. New events (before they disappear) don’t do this, but when they do disappear they’re suddenly unavailable via the link.

    The site affected is also showing that the events exist via the event count, but they do not appear in the event list anywhere.

    And yes we are using Multisite.

    I’ve updated to 5.8.1.1, it’s not detecting any orphaned events.

    Here is a Pastebin export of 2 events that exist in the table, but do not show up on the site that created them. https://pastebin.com/U8Wv3vuJ

    They do appear on the front end blog, utilizing the shortcode, but their links go to a 404 error. We are using WP Super Cache, but I’ve deleted the cache and they still appear.

    • This reply was modified 3 weeks, 3 days ago by  Jason.
    • This reply was modified 3 weeks, 3 days ago by  Jason.
    Plugin Author Marcus

    (@netweblogic)

    NetWebLogic Support

    Hi Everyone, thanks for the feedback. I’ll address each one in order of reply:

    April (@aprilschmitt27) – thanks for the info (I’m curious what you used to generate that report!). You’re confirming that your site is working though, so do you still need help?

    ChristiaanBoland (@christiaanboland) – I’m not able to reproduce any of this. Shortodes work fine for me (tested your exact example) and the event pages work fine. Are you saying that you see the word CONTENTS on your front-end page, or that the word is replaced with an empty events list?

    Jason (@zushiba) – This sounds like a different issue to the ones above. You seem to have working lists, but events ‘disappear’ from the front-end. If you downgrade to 5.7.3 they just reappear again? Ideally I could have used a link to the site in question.

    For both Jason and Christiaan, have you tried deactivating other plugins and/or temporarily switching to a default WP theme like 2017?

    Whilst we don’t usually do this on the free forums, since there’s similar error reports on a recent update, I think it might be worth you getting in touch with me directly via here so I can take a closer look at your site – http://wp-events-plugin.com/contact-us/ – please give a link to this thread and your username so your email gets to me directly.

    Jason (@zushiba) – This sounds like a different issue to the ones above. You seem to have working lists, but events ‘disappear’ from the front-end. If you downgrade to 5.7.3 they just reappear again? Ideally I could have used a link to the site in question.

    For both Jason and Christiaan, have you tried deactivating other plugins and/or temporarily switching to a default WP theme like 2017?

    Not quite, that was an issue and it appeared to be fixed by downgrading to 5.7.3. Then the issue reappeared seemingly randomly.

    The events generally (Not always) appear on the front end via the shortcode but cannot be clicked on as they produce a 404 error. And they disappear from the backend. That is, they cannot be seen, edited or deleted from the blog that created them.

    Additionally, other sites on the network will count those lost events, even though they were never involved in creating them. So some sites will list that there is 1 or 2 active events and 4 or 5 overall events, when clicking on events in the Dashboard they aren’t listed.

    I have a staging area, that is a direct copy of my life website. I have deactivated all other plugins on that site but I cannot reliably reproduce the issue on live let alone on my dev site. It’s very hard to track down what exactly causes the events to disappear.

    I will create a post on your site as directed but I felt I should also keep this thread updated.

    • This reply was modified 3 weeks, 2 days ago by  Jason.
    • This reply was modified 3 weeks, 2 days ago by  Jason.
    Plugin Author Marcus

    (@netweblogic)

    NetWebLogic Support

    That’s odd, but if it’s random, and it still happening in 5.7.3 chances are something else is at play here… if you can get a staging site up that can reproduce the problem, that’d be the best place to start, I’ll reply to your email when you reach out.

    Plugin Author Marcus

    (@netweblogic)

    NetWebLogic Support

    Since I’m asking you to get in touch for support – None of the above, still need to contact you!

    In the message, include the url of this page and your username ChristiaanBoland, so we’ll know it’s you.

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    Hello!

    If you are not the original poster then per the forum welcome, please start your own topic. You’re not helping the person who owns this topic when you take over like this. I’ve archived all of the other replies, you can start your own topic here.

    https://wordpress.org/support/plugin/events-manager/#new-post

    If you’re a “pro” user then do not post here in these forum. The author cannot support customers here and the author has been very good about that.

    ChristiaanBoland

    (@christiaanboland)

    Dear Marcus:

    You wrote:
    Since I’m asking you to get in touch for support – None of the above, still need to contact you!
    In the message, include the url of this page and your username ChristiaanBoland, so we’ll know it’s you.

    I’m not clear as how to contact you, please send me link or e-mail address (christiaan.boland@pq-partner.com)

    Plugin Author Marcus

    (@netweblogic)

    NetWebLogic Support

    I’m going to mark this thread resolved.

    After further inspection of their sites, events are now working again but none of these issues are related to the update, or directly caused by EM for that matter. One instance is caused by the theme and the other is likely caused by a mix of two plugins and/or their theme.

Viewing 9 replies - 1 through 9 (of 9 total)
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