Support » Plugin: The Events Calendar » Events Calendar has stopped working after upgrade to 4.7.1

  • Resolved Maggie

    (@maggiedusnic)


    PHP version 5.6
    WP version 4.98 (at time of first upgrade attempt a couple of weeks ago).
    Now running WP 5.0.1.

    The Events page and plugin settings disappeared from two of my websites after upgrading to 4.7.1. Trying to install it again took a (very) long time each time before failing with message: “Installation failed: Destination folder already exists”.

    The the-events-calendar folder is indeed listed on the plugins folder in cPanel’s file manager – I don’t want to delete it if my earlier data is there!

    I tried several times on both websites – each time was the same.

    In the end I had to restore the websites from previous backups to keep the calendars working so both are still running 4.7.0 – until yesterday when I noticed that there’s a new version 4.7.2 so I tried that on one of the sites. Same problem – the page/plugin has disappeared again from that site.

    Can anyone help please? Is there anything I can do to get the latest version to update/install? Any ideas please??

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Me too… Today I updated to WP 5.0 at first and then went to update the plugins. The Event Calendar plugin has caused an internal server error (http error 500) and after inactivating this plugin, the pro version doesn’t work either. I sure hope we haven’t lost all our future events too… Anything I can do myself about this?

    Our site is http://www.vicf.fi/

    Maggie

    (@maggiedusnic)

    I’ve just realised, the Events Calendar version prior to upgrade was 4.6.26. And that’s the version that I’m still using now.

    Sorry for the confusion.

    Can anyone help please?

    Plugin Support Ed

    (@erishel)

    Hey there @maggiedusnic and others!

    Sorry about that! This was a bug that was resolved in our last release.

    You will need to in-fact delete the-events-calendar plugin folder. Since your event data and settings are actually stored in the database, this will have no effect on your data (backups are always good though).

    This is basically the same practice with updating plugins. The old files are removed and new are added.

    Take care,
    Ed 🤟

    Maggie

    (@maggiedusnic)

    Hi Ed

    Many thanks for your response.

    I’m still not having any luck with this.

    I deleted (renamed) the-events-calendar plugin folder.
    Tried to install the plugin again. Installation failed but creates new folder in the plugins directory regardless.

    I remember that the web hosting company installed LiteSpeed Cache plugins across all the cPanel installs. I wondered if this might be a problem or if I could use it. So,

    Deleted (renamed) the-events-calendar plugin folder again.
    I used LiteSpeed from cPanel to clear the cache for the wordpress installation and tried again. It took a couple of minutes before failing again with error message

    “Installation failed: 500 Internal Server Error Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. ”

    Then tried the same process after deactivating LiteSpeed plugin. No change. Still not working.

    Could there be a problem with the install connecting to the database?

    I’ve tried on a couple of websites – same result.

    Thanks
    Maggie

    Maggie

    (@maggiedusnic)

    If it’s any help, server details:

    cPanel Version 76.0 (build 14)
    Apache Version 2.4.37
    PHP Version 5.6.38
    MySQL Version 10.0.37-MariaDB
    Kernel Version 3.10.0-614.10.2.lve1.4.50.el7.x86_64

    Thanks
    Maggie

    Maggie

    (@maggiedusnic)

    Hi Ed

    It’s working!!

    Between them, the WP upgrade to 5.0.2 and Events Calendar 7.4.3 seem to have done the trick.

    Big thanks to the-events-calendar team – I’m sure you must have all be frantically busy after the WP 5 upgrade.

    Have a great Christmas!
    Maggie

    tjude

    (@tjude)

    @maggiedusnic

    Hi Maggie,

    How precisely did you get it working. I seem to be stuck. Deleted wp-content/plugins/eventcal (excuse shorthand). Install failed, ZIP install timed out but at least populated a newly created directory. Still not working.

    Thank you !

    • This reply was modified 6 months ago by  tjude.
    Maggie

    (@maggiedusnic)

    Hi tjude

    I found some guidance on updating manually:
    https://support.theeventscalendar.com/260486-Manual-Updates, using FTP to unzip/upload the new version.

    This worked with one of my sites but not another. For that one I had to do it version-at-a-time, step by step working up through the versions. You can download the different versions at the bottom of the page here: https://wordpress.org/plugins/the-events-calendar/advanced/

    It took a while to go through each step, checking it worked each time, but eventually got to the latest version and it worked.

    Good luck
    Maggie

    Maggie

    (@maggiedusnic)

    tjude

    I forgot to say that I use Installatron through cPanel. I was lucky enough to have a complete cPanel backup of the old version when it was working, before the upgrade broke it. I restored to this version before running the all the updates manually as outline above.

    I also created a new backup after each iteration until the process was complete.

    Maggie

    teamarkansas

    (@teamarkansas)

    I have lost the events / calendar page from my website since this was updated automatically. This has made my website useless for my operation. Hosting Tournaments and registering for them.

    I NEED IT FIXED ASAP…….

    THE EMAIL I RECEIVED BELOW.

    WordPress wordpress@teamarkansasbball.com via web16.us.cloudlogin.co
    Tue, Mar 12, 9:46 PM (6 days ago)
    to info

    Howdy! Your site at http://teamarkansasbball.com has been updated automatically to WordPress 4.7.13.

    For more on version 4.7.13, see the About WordPress screen:
    http://teamarkansasbball.com/wp-admin/about.php

    WordPress 5.1.1 is also now available. Updating is easy and only takes a few moments:
    http://teamarkansasbball.com/wp-admin/update-core.php

    If you experience any issues or need support, the volunteers in the WordPress.org support forums may be able to help.

    Support Forums

    Keeping your site updated is important for security. It also makes the internet a safer place for you and your readers.

    The WordPress Team

    I just got the same error. Updating manually. 58 megabytes for a plugin seems excessive to me.

    • This reply was modified 2 months, 3 weeks ago by  jimh275.

    I’ve been encountering the same error with the last few updates. I agree, 58Mb (or is it now 61Mb) seems excessive. The pain I go through keeping this plugin updated means I’ll be looking for a “lighter” alternative.

    Maggie

    (@maggiedusnic)

    I shouldn’t have marked this as “solved” as I had only found a workaround – sorry.

    I’ve now had enough and want to delete this plugin on 2 of my sites but am left with data in the database which stops a new install!!

    New post is here: https://wordpress.org/support/topic/how-to-remove-27/

    Unfortunately, I still have to use it for one client’s website for now.

    • This reply was modified 2 months, 1 week ago by  Maggie.
Viewing 13 replies - 1 through 13 (of 13 total)
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