• Resolved alysonmac

    (@alysonmac)


    when you click on any event it takes you to this critical error page. do you have a solution? Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thank you for bringing this to our attention.

    We understand that this issue might be due to some local environment conflict. We tried replicating the problem under various test conditions but found the functionality to be operational on our end. To further assist you, we recommend deactivating any additional plugins and retesting the system.

    If the issue persist please let us know.We are here to help

    Thread Starter alysonmac

    (@alysonmac)

    I tried deactivating all plugins except for calendar and this time when you click on event in calendar it takes you to blank page so this is not resolved.

    Thank you for your update and for testing the plugin setup by deactivating other plugins. We’re sorry to hear that the issue persists and results in a blank page when clicking on an event in the calendar.

    To assist you further, we request you to share the error log file from your WordPress site. The log file will help us identify the root cause of the issue.

    If you need guidance on locating the log file, please let us know, and we’ll be happy to assist you.

    We look forward to resolving this issue for you as soon as possible.

    Thread Starter alysonmac

    (@alysonmac)

    please indicate which error log you need.

    Thread Starter alysonmac

    (@alysonmac)

    Hello – i do not know which error log you want me to supply

    Thread Starter alysonmac

    (@alysonmac)

    I have downloaded the WP debug file – but no way to attach it in this forum so I am sharing via google drive – https://drive.google.com/file/d/17cGrL_V3h6pXNBt_NKC-fbMPuQJ73ikg/view?usp=sharing

    Thread Starter alysonmac

    (@alysonmac)

    Hello?

Viewing 7 replies - 1 through 7 (of 7 total)

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