Support » Plugin: User Activity Tracking and Log » Event Triggers not working with Oxygen’s Modal

  • Resolved murdermitten

    (@murdermitten)


    Hi,
    We have encountered a problem where event triggers (click element, click target) are not working for elements that are inside an Oxygen Builder Modal Element. Nothing is being logged after clicking the hyperlink whether we set a trigger based on its class, id, or target.

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  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @murdermitten

    Thanks for using our plugins.

    It seems Oxygen is a premium builder that we don’t have a licence for.

    However, we think your issue is related to the following:

    The builder block might be using something similar to ‘stopPropagation event’ which blocks the clicks, and therefore our plugin can’t ‘see’ the clicking on the element target, text, class, etc.

    The builder just redirects the users via JavaScript but these are “fake/vanity” links and not possible to be registered by our plugin.

    To resolve this, we would suggest adding classes or IDs to parent elements and track the clicks using this method, or to use standard anchors.

    Hope this helps.

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