• Resolved Nick

    (@22blackcrowes20)


    Hi

    I create an event, put the Event price and create ticket and put that price in, publish and all is ok.

    When I go back into edit the event the Event Price comes up with 163 before the actual price so from £75 it goes to £16375. ? The ticket price is still the same.

    Then if I updated again without amending the Event Price it would put the price on the calendar and the event to £75 – £163 (even though I do not have a price range of tickets!)

    If left blank is see £ and the event price (so £75.00)!
    If I remove the Event Price block its still updates with a price range £75-£163.

    The work around at the moment is to change the price back and update again, then it show the correct layout. But with numerous events can get a bit tiring having to do this every time I need to check/update the event.

    I have gone through all the steps to Debug, Changed theme, deactivated all plugins etc. Still get this problem.

    Using Safari/Chrome, Mac OS Monterey, WordPress, themes, plugins all updated

    I am not a proffesional web developer, so any help would be greatly appreciated.

    Many Thanks

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Thread Starter Nick

    (@22blackcrowes20)

    Correction on above. If left blank is see

    £

    and the event price (so £75.00)!
    If I remove the Event Price block its still updates with a price range £75-£163.

    Thread Starter Nick

    (@22blackcrowes20)

    Apologies correction again !

    I have now realised the £ sign above I am trying to explain is “and symbol, hashtag symbol, 163, semicolon” basically ascii for £ sign.

    Which this forum automatically creates the ascii £ sign. if this is of any help to anyone to help me.

    Kind Regards

    Can you please use the link below to securely share your system information with me so I can take a look for you?

    https://1ty.me/

    To find your system information go to Events>>Troubleshooting in your wp-admin. You will see a copy to clipboard button. Click that and paste the result using the above link.

    Thread Starter Nick

    (@22blackcrowes20)

    Is this correct?

    https://1ty.me/Jnidm6uB

    Kind Regards

    Please go to Events>>Settings>>Payments>>Tickets Commerce

    Please send me screenshots of the settings on that page.

    Thread Starter Nick

    (@22blackcrowes20)

    Hi I can’t seem to post a screenshot, what info can I supply you from the setting page. Many Thanks

    Thread Starter Nick

    (@22blackcrowes20)

    Hi Wp Top Hat

    Will this do?

    https://1ty.me/bH1dc

    Hi @22blackcrowes20

    Yes, that is what I needed thank you! All of that looks correct. At this point I a trying to figure out where this “163” that is being added is coming from. Do you have any custom code in place?

    Are you able to share admin crednetials for a staging copy of your site? If so, please use the 1ty.me service and email it to me at wolf@theeventscalendar.com

    DO NOT PLACE THAT LINK HERE. SEND IT TO ME VIA EMAIL.

    Thread Starter Nick

    (@22blackcrowes20)

    Hi

    The only custom code I know of is Additional CSS on the Hestia Theme for Background color.

    The 163 error only appeared after I installed the event ticket plugin! I have completely deleted and re created the site last month and on installing the Events Ticket plugin, it came up with the same 163 error!

    Ill ask my client and see if we can share a staging copy and email you as above asap. Many Thanks again for your support.

    Plugin Support Abz

    (@abzlevelup)

    Hi Nick @22blackcrowes20,

    No worries, please do follow up with my colleague Wolf with this one via email. The additional information will be helpful as well, please do not share any System Information or credentials for the staging site here as well.

    We’re looking forward to helping you solve this.
    Have a great day, Nick.

    Best,
    Abz

    timinaust

    (@timinaust)

    Hi,

    Just in case this helps – I have a test setup where I am evaluating at this plugin and I am having the same issue but with AU$ using the new blocks editor and the event price block. My test setup does have a lot of stuff loading but it seems to not impact this issue which appears to be in the price block javascript.

    I create an event with a numeric event cost ’10’. This is saved in the database as a postmeta _EventCost with the numeric ’10’.

    When I edit the event, the editor fetches the rendered Event Price block preview with a formatted string version of cost (‘$ 10’as escaped html) and the correct _EventCost (numeric ’10’) as a meta value. If I go to edit the price block, the cost shows the formatted escaped html string, not the numeric _EventCost.

    When I then update the event, that formatted version of cost is posted back and saved as a second postmeta database string entry also _EventCost (both the original number and the formatted string now exist as _EventCost).

    This further confuses the editor which previews the block by stripping out the digits from the escaped html, and the space between $ and number causes the front end to render the escaped html as a price range.

    The problem seems to be that the ‘Event Price’ editor block preview is using formatted value which is then used in the edit/input field rather than the numeric_EventCost meta value – somewhere in either blocks.min.js or data.min.js – not sure. It is hard to read min code to see what is happening so I can’t see the logic or whether there is something that

    Hope this helps find the issue.
    Tim

    Plugin Support Abz

    (@abzlevelup)

    Hi @timinaust, appreciate the information you shared here. I’d pass this along to our team and also with @mandraagora.

    Appreciate your time in sharing these findings. Have a great day.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hi @22blackcrowes20,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

    timinaust

    (@timinaust)

    Hi, thanks. The latest update appears to have mostly resolved this issue on new events. Existing events seem to have ‘Free’ in the edit box instead of zero and if you add a 10 price, you end up with ‘Free – A$10’. Not really a major issue for me in testing, but you can’t actually get back to a single value. I think there is something in the postmeta values that causing this, as it still creates two records for EventCost. One with zero, one with 10.
    Tim

    Thread Starter Nick

    (@22blackcrowes20)

    Hi All

    The event price is now behaving itself 🙂

    Many thanks to all that have helped resolve this issue.

    Kind Regards
    Nick

Viewing 15 replies - 1 through 15 (of 15 total)
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