Support » Plugin: The Events Calendar » “Event Featured Venue” widgets disappeared from sidebar

  • Resolved nikkoboy

    (@nikkoboy)


    Hi,

    I would like to report a MAJOR issue that occurred after I updated from The event calendar 5.4.0.1 to 5.5.0.1. After the update, ALL my “Event Featured Venue” widgets were deleted from the sidebar.

    I am using the “Event Featured Venue” widgets, to show upcoming events at specific locations (I have a directory theme). And I created over time 200 “Event Featured Venue” widgets in one of my sidebars. After the update, they were ALL gone.

    I hope you can fix the “Event Featured Venue” widget so it does not disappear in the next update. I will be running The event calendar 5.4.0.1 until this issue will have been fixed. This can of major issue never happened before, so this is something I believe could be fixed.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Victor Zarranz

    (@vicskf)

    Hi @nikkoboy,

    I could not reproduce the issue you describe here. The “Event Featured Venue” widget is only available with The Events Calendar Pro. If you updated to The Events Calendar 5.5.0.1 then you’ll also need the latest version of Pro available.

    If you still need help, please reach out to our premiums support at https://theeventscalendar.com/support/ as we cannot provide support for our premium products over this forum.

    Best,
    Victor

    Thread Starter nikkoboy

    (@nikkoboy)

    Hi Victor,

    Thank you for your reply. I managed after running dozens of tests to identify the source of the problem, which was indeed caused by the new versions of The Event Calendar: the problem is the denomination of the widget “Events Featured Venue” you use in the new version vs previous versions of the plugin.

    – Here is the denomination used in previous versions (ex: 5.4.0.2): tribe-events-venue-widget
    – Here is the denomination used from version 5.5.0.2: tribe-widget-featured-venue

    This is the reason why all my widgets disappeared since the new version of The Event Calendar doesn’t recognize the denomination tribe-events-venue-widget (I get a message “Site does not support widget” which usually shows when a plugin supporting a specific widget, is missing). The same goes with tribe-events-list-widget which is not recognized by The Event Calendar 5.5.0.2.

    I found the issue thanks to the plugin Widget Importer & Exporter (since I thought that to solve the problem I’d export my widgets, update to the latest version of The Event Calendar, and then import my widgets). But after getting the message “Site does not support widget” and researching what was causing this, I discovered that The Event Calendar 5.5.0.2 is using new denominations for the widgets.

    Once again, this is a MAJOR issue that needs to be addressed ASAP in the next update. Please make sure that tribe-events-venue-widget and tribe-events-list-widget are still recognized by the latest version of The Event Calendar.

    Since I reported this issue to premium support, this is just FYI and for other users who might run into the same issue.

    Thanks.

    • This reply was modified 3 weeks, 2 days ago by nikkoboy.
Viewing 2 replies - 1 through 2 (of 2 total)
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