Title: Event data problem
Last modified: May 15, 2023

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# Event data problem

 *  Resolved [napri](https://wordpress.org/support/users/napri/)
 * (@napri)
 * [3 years ago](https://wordpress.org/support/topic/event-data-problem/)
 * Hello,
 * I have a problem with incorrectly collected event data.
    1. Purchase:
       the pixel collects an incorrect order value – e.g. if someone buys
       a product for 169.99, the pixel collects the value as 16999 (without a dot/comma)–
       I sent a screenshots below.[https://ibb.co/F4QKVb8](https://ibb.co/F4QKVb8)[https://ibb.co/3fw9jL3](https://ibb.co/3fw9jL3)
    2. Add to cart:
       only one parameter (currency), and there should also be value, 
       quantity, product id, etc..[https://ibb.co/3fw9jL3https://ibb.co/brknLnH](https://ibb.co/3fw9jL3https://ibb.co/brknLnH)
 * The pixel is correctly implemented by a pixelyoursite
   Unfortunately, Meta can’t
   help either.
 * website: [https://holoathletics.com](https://holoathletics.com/)
   Thanks for help!

Viewing 2 replies - 16 through 17 (of 17 total)

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 *  Thread Starter [napri](https://wordpress.org/support/users/napri/)
 * (@napri)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/page/2/#post-16799989)
 * so the meta probably won’t fix this bug? what can i do to fix this bugs?
    -  This reply was modified 2 years, 11 months ago by [napri](https://wordpress.org/support/users/napri/).
    -  This reply was modified 2 years, 11 months ago by [napri](https://wordpress.org/support/users/napri/).
 *  Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/)
 * (@pixelyoursite)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/page/2/#post-16802586)
 * There is nothing we can do about it. I can confirm that Meta is looking into 
   the issue, but I have no further details.
 * You can try to test a new pixel, and check if it has the same problem.

Viewing 2 replies - 16 through 17 (of 17 total)

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The topic ‘Event data problem’ is closed to new replies.

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 * 17 replies
 * 2 participants
 * Last reply from: [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/page/2/#post-16802586)
 * Status: resolved