Title: Event data problem Last modified: May 15, 2023 --- # Event data problem * Resolved [napri](https://wordpress.org/support/users/napri/) * (@napri) * [3 years ago](https://wordpress.org/support/topic/event-data-problem/) * Hello, * I have a problem with incorrectly collected event data. 1. Purchase: the pixel collects an incorrect order value – e.g. if someone buys a product for 169.99, the pixel collects the value as 16999 (without a dot/comma)– I sent a screenshots below.[https://ibb.co/F4QKVb8](https://ibb.co/F4QKVb8)[https://ibb.co/3fw9jL3](https://ibb.co/3fw9jL3) 2. Add to cart: only one parameter (currency), and there should also be value, quantity, product id, etc..[https://ibb.co/3fw9jL3https://ibb.co/brknLnH](https://ibb.co/3fw9jL3https://ibb.co/brknLnH) * The pixel is correctly implemented by a pixelyoursite Unfortunately, Meta can’t help either. * website: [https://holoathletics.com](https://holoathletics.com/) Thanks for help! Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/event-data-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/event-data-problem/page/2/?output_format=md) * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16740763) * Hello, * The events shown in the screenshot are not fired by our plugin. I can’t tell for sure how those events get fired, but look for any of the following: 1. Another plugin (Meta for WordPress, Facebook for WooCommerce, etc). That’s highly possible, based on the name of the integration visible in the screenshot. 2. Events Manager automatic option turned ON. Make sure is OFF. 3. Events Manager event setup tool. 4. Custom code. 5. Google Tag Manager. * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16740934) * Thank you for your answer. * I am sending the current data at this link: Add to cart:[https://www.loom.com/share/8c69f5b0db584ad8a262dd741238d627](https://www.loom.com/share/8c69f5b0db584ad8a262dd741238d627) Purchase:[https://www.loom.com/share/3f6efc1af07a4eafb58f9bb36dadb040](https://www.loom.com/share/3f6efc1af07a4eafb58f9bb36dadb040) * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16740971) * Those events are not fired by our plugin. * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16741897) * At the moment I only have the pixelyoursite plugin installed and I don’t have any other pixel plugin. * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16742379) * Don’t miss this part of my answer: 1. _Events Manager automatic option turned ON. Make sure is OFF._ 2. _Events Manager event setup tool._ * I will write it again, those events are NOT fired by our plugin. * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16751889) * I set all auto settings to off: [https://www.loom.com/share/ca55b32e04514e468bf5b6bc29bba189](https://www.loom.com/share/ca55b32e04514e468bf5b6bc29bba189) I configured the plugin like this:[https://www.loom.com/share/0a4d654aec72491e91b657a193f2280d](https://www.loom.com/share/0a4d654aec72491e91b657a193f2280d) * Unfortunately, currency is still collected on some additions to the cart.[https://www.loom.com/share/e20fc51a63e34d8c9f5990a31290c74c](https://www.loom.com/share/e20fc51a63e34d8c9f5990a31290c74c) another problem is still the “purchase” event because the pixel collects an incorrect value: e.g. instead of 169.99 it collects 16999[https://www.loom.com/share/18ac60deea3e4126ba80c57c2ed6b393](https://www.loom.com/share/18ac60deea3e4126ba80c57c2ed6b393) Thanks for help 😉 * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16752135) * The events with just 2 parameters are NOT ours. Meta had a similar bug in the past, they manage to fix it after we notify them about it. It looks like they have it again. Best to send me you pixel ID on our contact form, so I can share it with someone from Meta, it might help to narrow down the problem. * [https://www.pixelyoursite.com/contact](https://www.pixelyoursite.com/contact) * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 12 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16752272) * I sent a message 🙂 * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16758662) * [@pixelyoursite](https://wordpress.org/support/users/pixelyoursite/) did you receive an email? 😉 * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16759210) * [@napri](https://wordpress.org/support/users/napri/) * Yes, and I send the details to Meta. Hopefully they will fix this bug soon. * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16760239) * Thank you! :)) * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16771964) * [@pixelyoursite](https://wordpress.org/support/users/pixelyoursite/) did you get any response from meta? * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16776011) * No, not yet. * Thread Starter [napri](https://wordpress.org/support/users/napri/) * (@napri) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16793835) * [@pixelyoursite](https://wordpress.org/support/users/pixelyoursite/) did you get a reply from meta yet? Unfortunately the problem still persists 🙁 * Plugin Author [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * (@pixelyoursite) * [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/#post-16793845) * no Viewing 15 replies - 1 through 15 (of 17 total) 1 [2](https://wordpress.org/support/topic/event-data-problem/page/2/?output_format=md) [→](https://wordpress.org/support/topic/event-data-problem/page/2/?output_format=md) The topic ‘Event data problem’ is closed to new replies. * ![](https://ps.w.org/pixelyoursite/assets/icon-256x256.jpg?rev=3178123) * [PixelYourSite - Your smart PIXEL (TAG) & API Manager](https://wordpress.org/plugins/pixelyoursite/) * [Frequently Asked Questions](https://wordpress.org/plugins/pixelyoursite/#faq) * [Support Threads](https://wordpress.org/support/plugin/pixelyoursite/) * [Active Topics](https://wordpress.org/support/plugin/pixelyoursite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pixelyoursite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pixelyoursite/reviews/) * 17 replies * 2 participants * Last reply from: [PixelYourSite](https://wordpress.org/support/users/pixelyoursite/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/event-data-problem/page/2/#post-16802586) * Status: resolved