Hello,
The events shown in the screenshot are not fired by our plugin. I can’t tell for sure how those events get fired, but look for any of the following:
- Another plugin (Meta for WordPress, Facebook for WooCommerce, etc). That’s highly possible, based on the name of the integration visible in the screenshot.
- Events Manager automatic option turned ON. Make sure is OFF.
- Events Manager event setup tool.
- Custom code.
- Google Tag Manager.
Thread Starter
napri
(@napri)
Those events are not fired by our plugin.
Thread Starter
napri
(@napri)
At the moment I only have the pixelyoursite plugin installed and I don’t have any other pixel plugin.
Don’t miss this part of my answer:
- Events Manager automatic option turned ON. Make sure is OFF.
- Events Manager event setup tool.
I will write it again, those events are NOT fired by our plugin.
Thread Starter
napri
(@napri)
I set all auto settings to off:
https://www.loom.com/share/ca55b32e04514e468bf5b6bc29bba189
I configured the plugin like this:
https://www.loom.com/share/0a4d654aec72491e91b657a193f2280d
Unfortunately, currency is still collected on some additions to the cart.
https://www.loom.com/share/e20fc51a63e34d8c9f5990a31290c74c
another problem is still the “purchase” event because the pixel collects an incorrect value: e.g. instead of 169.99 it collects 16999
https://www.loom.com/share/18ac60deea3e4126ba80c57c2ed6b393
Thanks for help 😉
The events with just 2 parameters are NOT ours. Meta had a similar bug in the past, they manage to fix it after we notify them about it. It looks like they have it again. Best to send me you pixel ID on our contact form, so I can share it with someone from Meta, it might help to narrow down the problem.
https://www.pixelyoursite.com/contact
Thread Starter
napri
(@napri)
@pixelyoursite did you receive an email? 😉
@napri
Yes, and I send the details to Meta. Hopefully they will fix this bug soon.
Thread Starter
napri
(@napri)
@pixelyoursite did you get any response from meta?
Thread Starter
napri
(@napri)
@pixelyoursite did you get a reply from meta yet? Unfortunately the problem still persists 🙁