Event Aggregator import not working

  • Resolved rjpivonka

    (@rjpivonka)


    6 years, 2 months ago

    when I try to setup a new import the only “import origin” that is available is CSV but we have Event Aggregator license good to Valid Key! Expires on 2018-04-22.
    License starts with 20e08ec05b793afc174bd3b17c5d55328eaxxxxx. Your Premium Support wont allow me to login there even though I have entered the email THIS POST comes from AND also rjpivonka@bmwmoc.org also as listed below:

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Andras Guseo

    (@aguseo)

    6 years, 2 months ago

    Hi @rjpivonka,

    Thanks for reaching out to us. I’m sorry about your troubles with logging in to our helpdesk. I checked that license key for you and it is connected to an email address that looks like this:
    jan*****tek@g***l.com

    Try logging in with that.

    Regarding the license key, it is still valid for about 2 months. If the import options are still greyed out, then go to Events > Settings > Import, remove the license key, then save the settings.
    Re-enter the license key, wait until you get the green success message and save the settings. (If you hit save before the success message, then the license key will not be saved.)

    Let me know if you need further help. Best would be if you could post in our premium forums, we are monitoring that more closely. Once you posted there leave me a message here so I get pinged and can follow up fast.

    Cheers,
    Andras

    Thread Starter rjpivonka

    (@rjpivonka)

    6 years, 2 months ago

    Thanks Andras,
    Your tip on how to get past the “greyed out” choices solved THAT problem. Thanks

    Thread Starter rjpivonka

    (@rjpivonka)

    6 years, 2 months ago

    Andras, as far as us (bmwmoc.org) owning the event aggregator license I previously sent…
    here is the information from the HELP screen in our site backend:
    HOME URL
    https://bmwmoc.org
    SITE URL
    https://bmwmoc.org
    SITE LANGUAGE
    English
    CHARACTER SET
    UTF-8
    NAME
    Roger A Pivonka
    EMAIL
    rjpivonka@bmwmoc.org
    INSTALL KEYS
    event-aggregator = 20e0################################03f5
    WORDPRESS VERSION
    4.9.4
    PERMALINK STRUCTURE
    https://bmwmoc.org/%postname%/
    PHP VERSION
    5.6.33
    PHP
    max_execution_time = 120
    memory_limit = 768M
    upload_max_filesize = 128M
    post_max_size = 128M
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    SAPI
    cgi-fcgi
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    bbPress Notify (No-Spam) version 1.18 by Vinny Alves (UseStrict Consulting)
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    SG Optimizer version 3.3.5 by SiteGround
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    WP Smush version 2.7.6 by WPMU DEV(http://premium.wpmudev.org/)
    NETWORK PLUGINS
    –
    MU PLUGINS
    Business Directory Plugin – AJAX Compatibility Module version 1.0 by D. Rodenbaugh(http://businessdirectoryplugin.com)
    THEME
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    [12] => 4.5.2
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    [17] => 4.5.11
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    latest_date_markers =
    Array
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    [0] => 23174
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    [2] => day
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    eventsSlug = events
    singleEventSlug = event
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    defaultCurrencySymbol = $
    reverseCurrencyPosition =
    embedGoogleMaps =
    embedGoogleMapsZoom = 17
    debugEvents =
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    tribe_events_timezones_show_zone =
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    tribeEventsTemplate =
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    tribeDisableTribeBar =
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    dateWithYearFormat = F j, Y
    dateWithoutYearFormat = F j
    monthAndYearFormat = F Y
    dateTimeSeparator = @
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    tribeEventsBeforeHTML =
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    organizer_venue_amalgamation = 1
    google_maps_js_api_key = AIza###############################b0xg
    tribe_aggregator_default_update_authority = overwrite
    tribe_aggregator_default_post_status = publish
    tribe_aggregator_default_category =
    tribe_aggregator_default_show_map = no
    tribe_aggregator_default_csv_post_status =
    tribe_aggregator_default_csv_category =
    tribe_aggregator_default_ical_post_status =
    tribe_aggregator_default_ical_category =
    tribe_aggregator_default_ical_show_map = yes
    tribe_aggregator_default_ics_post_status =
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    tribe_aggregator_default_facebook_post_status =
    tribe_aggregator_default_facebook_category =
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    tribe_aggregator_default_gcal_post_status =
    tribe_aggregator_default_gcal_category =
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    tribe_aggregator_default_meetup_post_status =
    tribe_aggregator_default_meetup_category =
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    logging_class = Tribe__Log__File_Logger
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    tribe_aggregator_default_url_post_status =
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    tribe_aggregator_default_import_limit_number =
    meetup_api_key =
    WP TIMEZONE
    America/New_York
    WP GMT OFFSET
    -5
    DEFAULT PHP TIMEZONE
    UTC
    WP DATE FORMAT
    m/d/Y
    WP TIME FORMAT
    g:i a
    WEEK STARTS ON
    –
    COMMON LIBRARY DIR
    /home/mototour/public_html/bmwmoc.org/wp-content/plugins/the-events-calendar/common/src/Tribe
    COMMON LIBRARY VERSION
    4.7.6

    Plugin Author Andras Guseo

    (@aguseo)

    6 years, 2 months ago

    Hi @rjpivonka,

    Happy to hear we got that working.

    Thanks for sharing the help screen. The name and the email in the help screen are taken from your WordPress installation, so the main admin name and email are shared there. So that is the site owner / administrator, but not necessarily the owner / purchaser of the license. Based on our records a person with the email address I shared above has registered on our site and purchased the EA license, and thus is currently the owner of it.

    Hope this clarifies the situation. Let me know if you have any further questions.

    Cheers,
    Andras

Viewing 4 replies - 1 through 4 (of 4 total)
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