Support » Plugin: WooCommerce » EU DSGVO / GDPR Cookie policy

  • Resolved Tilo



    Since 01.10. stricter rules apply to the Coookie policy.
    EuGH: Cookie-basierte Anwendungen weitgehend einwilligungspflichtig
    WooCommerce use a cookie name tk_ai as a non compliant cookie!
    tk_ai cookie and GDPR
    In effect woocommerce are illegally placing cookies on users (not admin only) for their own metrics.
    The Checkbutton on settings has no effect…if disabled.

    Terms recording
    Gathering usage data enables us to make WooCommerce better - your store will be considered when we evaluate new features, assess the quality of an update, or see if it makes sense to improve.

    Now we need a solution for this. If I disable the tracking, it must also remain disabled! Otherwise, woocommerce is illegal under EU law.

    Thakns Tilo

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK


    Hi there,

    Thanks for highlighting this – it’s genuinely appreciated 🙂

    Working through the developer logs here, I see that it has already been reported over at and that preliminary coding changes are underway (See here:

    I’m closing this thread for now as our developers are already working on the issue here 🙂


    there should be a solution since 20.05.2018.

    The checkbutton was also inserted in woocommerce. But if it leaves the users in the belief that it is not tracked, it is a very unlikely data breach.
    For such a thing there is usually a high warning penalty.
    There are certainly a lot of woocommerce and these are now all at risk of a DSGVO penalty.

    I think you should really start there fast and eliminate the glitch because it not only draws you trouble, but maybe much more.


Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘EU DSGVO / GDPR Cookie policy’ is closed to new replies.