Title: EToken Error on Square
Last modified: April 30, 2020

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# EToken Error on Square

 *  Resolved [webmaster1234](https://wordpress.org/support/users/webmaster1234/)
 * (@webmaster1234)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/)
 * Getting several payments failed for subscriptions with generic square error:
 * Invalid Token.
 * After refreshing user account the tokens appear and then disappear. Bug on Squares
   side with storing Etokens. Please fix.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [nlittle](https://wordpress.org/support/users/nancylittle419/)
 * (@nancylittle419)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/#post-12765380)
 * How do you refresh an user token? Lots of us are running into this same issue.
   Please help!
 *  Thread Starter [webmaster1234](https://wordpress.org/support/users/webmaster1234/)
 * (@webmaster1234)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/#post-12767133)
 * You have to go to the WordPress User Page and just refresh the page there. If
   you do it 2-3 times the token appears under “Square tokens” on the user profile.
   You don’t have to hit save or anything after this, once the token/card appears
   you can try to retry payment via woocommerce edit order screen. This is for subscription
   payments but just wanted to specify in case anyone else is wondering.
 *  [nlittle](https://wordpress.org/support/users/nancylittle419/)
 * (@nancylittle419)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/#post-12767518)
 * [@webmaster1234](https://wordpress.org/support/users/webmaster1234/) thank you!
 *  Plugin Support [John Coy a11n](https://wordpress.org/support/users/johndcoy/)
 * (@johndcoy)
 * Automattic Happiness Engineer
 * [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/#post-12797469)
 * Hi there,
 * Having to refresh the user profile to see the token isn’t the expectation. I 
   could not replicate this. If you’d like to help out, we could use the status 
   report found under WooCommerce > Status > Get system report to see if we can 
   replicate the site’s environment.
 * Feel free to remove any URL or other information from the status report that 
   you would not like to be public.
 * Thanks,
 *  Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * (@slash1andy)
 * Automattic Happiness Engineer
 * [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/#post-12840514)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘EToken Error on Square’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/etoken-error-on-square/#post-12840514)
 * Status: resolved