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[Resolved] Eshop not sending me an email

  • abc3495

    @abc3495

    Hello,

    Iam using eshop plugin…

    Im facing one problem… Whenever anyone makes any purchase, I am getting an email from wordpress as ‘New User Registered’, BUT iam not getting any email from eshop as: ‘what product he bought’ , ‘how many orders’ etc….

    As far as I knew I did everything correct, not sure why not getting any email from eshop…

    Can anyone tell me what went wrong..?

Viewing 15 replies - 1 through 15 (of 28 total)
  • esmi

    @esmi

    Forum Moderator

    This has been covered extensively in http://quirm.net/forum/topic.php?id=13378

    abc3495

    @abc3495

    Hey, thanks for your quick reply!

    Itseems that link mostly asked about ‘Test Mode’ (paypal sandbox) , BUT mine is ‘Live Mode’..

    and I also tried deactivated all plugins, switched to twnty eleevn theme, BUT still not getting any email for me after having purchase..

    what you think mainly the prob caused for it…? (DO we need to use only DOmain email ids, not gmails? )

    esmi

    @esmi

    Forum Moderator

    DO we need to use only DOmain email ids, not gmails?

    You need to ask your hosts about this. some hosts do filter out everything but domain-based email at the SMTP server. There’s nothing the plugin can do about this.

    abc3495

    @abc3495

    you mean hosting service provider issue for this..? I use Hostgator..

    esmi

    @esmi

    Forum Moderator

    Yes – Hostgator.

    abc3495

    @abc3495

    ok… i will contact them and let you know…

    abc3495

    @abc3495

    This is the conversation between me and HG:

    HG Support: our SMTP only works for domain names hosted with us.

    I asked: then what about gmails?

    HG Support: You would have to set up Google MX records, or Google apps, to route these particular addresses. However our SMTP still only works for the domain names being hosted. With google apps it forwards the e-mail onto google servers, however the server still only processes mail that has an existing domain on a hosting account on the server.

    I asked: so, i canniot receive an email if I keep gmail id in that eshop plugin..?

    HG Support: Correct, I’m sorry for this inconvenience.

    I asked: so, no solution for this kinda prob?

    HG Support: I can try to assist, what more can you tell me about this plug-in. How does it work?

    abc3495

    @abc3495

    so, what I have to do now..?

    esmi

    @esmi

    Forum Moderator

    You need to follow your hosts’ advice.

    abc3495

    @abc3495

    lol.. He just saying ‘SMTP only works for domain names hosted with us’

    so, I shud keep ONLY domain email ids in ‘eShop From email address’ and ‘Available business email addresses’, Right?

    In merchant Gateways, atleast can I keep gmail ID’s for ‘Main account Email address’ and ‘Secondary Email address’

    what you suggest?

    esmi

    @esmi

    Forum Moderator

    Do not use gmail addresses in eShop.

    abc3495

    @abc3495

    Hey,

    After seeing your link in ur 1st post above, i got a thought to test it in ‘Test Mode’…

    When Iam trying to create seller and buyer email IDs in ‘developer.paypal.com’ , i clicked ‘preconfigured’, there i can able to enter only gmail id (no option to enter any domain email id..)

    then how could I test it..? (or am i doing anything wrong..?)

    esmi

    @esmi

    Forum Moderator

    PayPal sandbox is a completely different scenario. On your live shop, you need to avoid using Gmail accounts in your eShop ssetup. This is not something that the plugin is imposing. It’s being imposed by your hosts.

    abc3495

    @abc3495

    hi,

    YES, i have changed to all domain email ids only now!

    BUT my query is: how do I test ‘Live Mode’? thats why iam thinking to test thrygh ‘Test Mode’, to ensure myself everything correct..

    so, how do I test thrugh Paypal sandbox..?

    esmi

    @esmi

    Forum Moderator

    Do you want to test whilst Live or via PayPal sandbox?

Viewing 15 replies - 1 through 15 (of 28 total)
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