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[resolved] [closed] eShop downloads not being sent out (19 posts)

  1. sophieh
    Member
    Posted 4 years ago #

    Hi,

    I have installed eShop, uploaded my files, created my products, attaching the uploads to them and listed them on an eShop page. All good and seems to work until I actually tested it by buying one.

    It all went through OK, I got charged and paid but I never received the link to the eBook I had ordered! Can someone tell me where I have gone wrong please?

    Many thanks.

  2. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    emails are sent out after a successful purchase, is the order still pending?

  3. sophieh
    Member
    Posted 4 years ago #

    Thanks for replying.

    Yes it is under pending and under the Transaction ID it says processing.

    Thanks!

  4. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    the email sent to the admin at the time of the purchase will have a clue as to why it was not successful.

  5. sophieh
    Member
    Posted 4 years ago #

    Hi,

    The only email I received was the payment notification from PayPal which doesn't seem to hold any clue about the download.

    Have I missed something out in the set up?

    I am a newbie at WordPress and I admit to struggling with all more than a bit.

    Thanks for your help. I really appreciate it.

  6. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    if everything works correctly, whether the purchase is accepted or not, then the admin should get a copy of the transaction via email. that does need to be sorted out before anything else.

    Try deactivating all other plugins, and change theme to twenty ten and test again.

  7. sophieh
    Member
    Posted 4 years ago #

    Hi,

    Thanks for that. I use the Twenty Ten theme anyway. Is there no other way than deactivating everything. It has taken me ages to get this all set up and sorted being such a newbie and I admit it scares the hell out of me! Is there nothing else please? Sorry to be a pain.

    Thanks again.

    Sophie

  8. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    you need to rule them out of the equation, what plugins do you have?

  9. colinmcgray
    Member
    Posted 4 years ago #

    Hi there,

    I'm having a very similar problem, so thought I'd put in my details too. I'm running eShop on a very new install, only running a few other plugins. On making a purchase though, no email comes through to me, the admin, from eShop, and the purchases stay as pending. I know the payment has gone through as Paypal have sent me a confirmation email, and Paypal redirects me back to the thankyou page, but it still will never send me an email, or allow the user to automatically download the file purchased.

    I disabled all plugins as suggested, but still the same problem I'm afraid. Happy to create you a guest admin account if you'd like to have a look for bugfixing purposes.

    Any help much appreciated,
    Colin

  10. esmi
    Forum Moderator
    Posted 4 years ago #

    @colinmcgray: It is considered impolite to try and highjack another poster's thread. Please post a new topic in the dedicated eShop support forum.

    Thank you.

  11. colinmcgray
    Member
    Posted 4 years ago #

    Really? I thought I was providing more data on the problem - surely that's of help to both users if we can provide more information on the same problem?

    Apologies if I stepped out of line, but it seemed silly to start a new thread on exactly the same issue.

    Cheers,
    Colin

  12. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    are you using the same theme? the same plugins? on the same server? with the same type of paypal account?

  13. colinmcgray
    Member
    Posted 4 years ago #

    Ok, obviously I've hit a nerve here while just trying to contribute. I wasn't trying to prevent Sophie attaining a solution to her problem - I simply thought that these were open forums to attempt to bug-fix common problems.

    Don't let me step on your toes guys, carry on and I'll simply watch with interest to see if you come up with a solution.

  14. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    It's a common misconception that having a similar error is the same, sometimes it is, sometimes it isn't.

    Without the admin email being sent out, I can do nothing to help as the issue could be a myriad of things including:
    paypal not contacting your site - they can take 4 days
    your server blocking blocking functionality and/or paypal
    another plugin, like bad behaviour, will stop paypal ever contacting your site.

    or even an incorrect download of WordPress/eShop.

  15. esmi
    Forum Moderator
    Posted 4 years ago #

    Your issue may be quite different to the OP's. So adding your feedback to this topic just ends up muddying the waters. It's also extremely difficult to try and deal with multiple posters in the same thread simultaneously. That's why we ask people to please, please, don't assume that just because your issue is similar, it has the same root cause. Start a new topic instead and, if it is tagged with eshop we will respond.

  16. colinmcgray
    Member
    Posted 4 years ago #

    Thanks for the clarification, that makes a lot of sense.

    I'll start a new thread - would have been happy to straight away, but I thought the first couple of responses were a little terse, apologies.

  17. esmi
    Forum Moderator
    Posted 4 years ago #

    It's been a pretty busy hour or so here. We released a bug fix update to eShop earlier today - only to find that the bug fixes had uncovered a new bug that didn't trigger on our servers. Fixing that one highlighted yet another problem which took a while to track down whilst simultaneously trying to acknowledge users' reports of errors due to the the original bug in their shops.

    Oh - the joys of plugin development! Now off to take two paracetamol and have a lie down in a quiet room. ;-)

  18. sophieh
    Member
    Posted 4 years ago #

    OK I have the following plugins activated:
    - All In One SEO
    = Google Analytics for WordPress
    - Google XML Sitemaps with multisite support
    - Hikari Internal Links
    - Simple 301 Redirects
    and yes
    Bad Behavior.
    As you mentioned Bad Behavior above I disabled it and retested AND IT WORKED!! (so I guess our hijacker has helped me anyway!)

    So only one question. I rather like Bad Behavior as a plugin as it does stop the spam which drives me crazy but do I have to make a choice between the 2 or is there a way I can run both please.

    Thanks so much for your time and patience. The money from the first sales are yours....

  19. elfin
    Moderator
    Plugin Author

    Posted 4 years ago #

    yes, you have to add various Paypal IP addresses into Bad Behaviour. And no i don't have a list, sorry.

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