Support » Plugin: iThoughts Tooltip Glossary » Errror on activation

  • Hello,
    I am trying to install the plugin, when i try to activate it I get the folowing errors:

    Warning: require_once(/home/kimi/wooowp.review-mysite.com/wp-content/plugins/ithoughts-tooltip-glossary/submodules/iThoughts-WordPress-Plugin-Toolbox/class/includer.php): failed to open stream: No such file or directory in /home/kimi/wooowp.review-mysite.com/wp-content/plugins/ithoughts-tooltip-glossary/ithoughts_tooltip_glossary.php on line 30

    Fatal error: require_once(): Failed opening required ‘/home/kimi/wooowp.review-mysite.com/wp-content/plugins/ithoughts-tooltip-glossary/submodules/iThoughts-WordPress-Plugin-Toolbox/class/includer.php’ (include_path=’/home/kimi/wooowp.review-mysite.com/wp-content/plugins/yeloni-free-exit-popup’) in /home/kimi/wooowp.review-mysite.com/wp-content/plugins/ithoughts-tooltip-glossary/ithoughts_tooltip_glossary.php on line 30

    The website is password protected and not accessible to the public.

    I can give you access if needed, but I will not post it here on the forum.

    Any help is appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Gerkin

    (@gerkin)

    Hi,

    It seems that the include_path of your PHP setup is wrong or redefined somewhere.
    Try disabling the plugin Yeloni Free Exit Popup, that seems to be the real source of the error, then retry to enable iThoughts Tooltip Glossary. If this works, please post a ticket on their support thread mentioning that l.15 in yetience-plugin.php (set_include_path("./");) is not a good practice, as they should not assume that their plugin will be the last loaded.

    Have a nice day

    • This reply was modified 3 years, 9 months ago by Gerkin.
    • This reply was modified 3 years, 9 months ago by Gerkin.
    Plugin Author Gerkin

    (@gerkin)

    Hi, any news?

Viewing 2 replies - 1 through 2 (of 2 total)
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