Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » errors with jetpack-carousel

  • Resolved bkalish

    (@bkalish)


    We were using the Jetpack Carousel module, but recently it came to our attention that you could no longer view images with it. Clicking on an image in the gallery would bring up the lightbox interface, but with no content loaded and unresponsive interface (you can’t even get out of the lightbox by clicking the X).

    Jetpack v9.8
    Wordpress v5.7.2
    PHP v7.3.28

    The problem appears in both Chrome and Safari. We haven’t tested other browsers.

    The following javascript errors appear in the Chrome console:

    jetpack-carousel.min.js?ver=9.8:3 Uncaught ReferenceError: wpcom is not defined
    at HTMLImageElement.<anonymous> (jetpack-carousel.min.js?ver=9.8:3)
    at Function.each (jquery.min.js?ver=3.5.1:2)
    at s.fn.init.each (jquery.min.js?ver=3.5.1:2)
    at V (jetpack-carousel.min.js?ver=9.8:3)
    at HTMLDivElement.<anonymous> (jetpack-carousel.min.js?ver=9.8:3)
    at HTMLDivElement.r.complete (jquery.min.js?ver=3.5.1:2)
    at c (jquery.min.js?ver=3.5.1:2)
    at Object.fireWith [as resolveWith] (jquery.min.js?ver=3.5.1:2)
    at u (jquery.min.js?ver=3.5.1:2)
    at Function.S.fx.tick (jquery.min.js?ver=3.5.1:2)
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    V @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    r.complete @ jquery.min.js?ver=3.5.1:2
    c @ jquery.min.js?ver=3.5.1:2
    fireWith @ jquery.min.js?ver=3.5.1:2
    u @ jquery.min.js?ver=3.5.1:2
    S.fx.tick @ jquery.min.js?ver=3.5.1:2
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    S.fx.start @ jquery.min.js?ver=3.5.1:2
    S.fx.timer @ jquery.min.js?ver=3.5.1:2
    ft @ jquery.min.js?ver=3.5.1:2
    a @ jquery.min.js?ver=3.5.1:2
    dequeue @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    queue @ jquery.min.js?ver=3.5.1:2
    animate @ jquery.min.js?ver=3.5.1:2
    S.fn.<computed> @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    Z @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    dispatch @ jquery.min.js?ver=3.5.1:2
    v.handle @ jquery.min.js?ver=3.5.1:2
    jetpack-carousel.min.js?ver=9.8:3 Uncaught TypeError: Cannot read property ‘split’ of undefined
    at jetpack-carousel.min.js?ver=9.8:3
    at q (jetpack-carousel.min.js?ver=9.8:3)
    at R (jetpack-carousel.min.js?ver=9.8:3)
    at jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    q @ jetpack-carousel.min.js?ver=9.8:3
    R @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    setTimeout (async)
    C @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    dispatch @ jquery.min.js?ver=3.5.1:2
    v.handle @ jquery.min.js?ver=3.5.1:2
    trigger @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    trigger @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    r.complete @ jquery.min.js?ver=3.5.1:2
    c @ jquery.min.js?ver=3.5.1:2
    fireWith @ jquery.min.js?ver=3.5.1:2
    u @ jquery.min.js?ver=3.5.1:2
    S.fx.tick @ jquery.min.js?ver=3.5.1:2
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    S.fx.start @ jquery.min.js?ver=3.5.1:2
    S.fx.timer @ jquery.min.js?ver=3.5.1:2
    ft @ jquery.min.js?ver=3.5.1:2
    a @ jquery.min.js?ver=3.5.1:2
    dequeue @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    queue @ jquery.min.js?ver=3.5.1:2
    animate @ jquery.min.js?ver=3.5.1:2
    S.fn.<computed> @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    Z @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    dispatch @ jquery.min.js?ver=3.5.1:2
    v.handle @ jquery.min.js?ver=3.5.1:2

    Disabling the carousel module allows the images to be loaded without errors, but we also lose the functionality that is the whole reason we installed Jetpack in the first place!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello, i have the same problem since upgrade jetpack’s version to 9.8.

    Example of page : https://stephandumont.fr/essentiel/

    my chrome log :

    jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2
    jetpack-carousel.min.js?ver=9.8:3 Uncaught ReferenceError: wpcom is not defined
        at HTMLImageElement.<anonymous> (jetpack-carousel.min.js?ver=9.8:3)
        at Function.each (jquery.min.js?ver=3.5.1:2)
        at s.fn.init.each (jquery.min.js?ver=3.5.1:2)
        at V (jetpack-carousel.min.js?ver=9.8:3)
        at HTMLDivElement.<anonymous> (jetpack-carousel.min.js?ver=9.8:3)
        at HTMLDivElement.r.complete (jquery.min.js?ver=3.5.1:2)
        at c (jquery.min.js?ver=3.5.1:2)
        at Object.fireWith [as resolveWith] (jquery.min.js?ver=3.5.1:2)
        at u (jquery.min.js?ver=3.5.1:2)
        at Function.S.fx.tick (jquery.min.js?ver=3.5.1:2)
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    V @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    r.complete @ jquery.min.js?ver=3.5.1:2
    c @ jquery.min.js?ver=3.5.1:2
    fireWith @ jquery.min.js?ver=3.5.1:2
    u @ jquery.min.js?ver=3.5.1:2
    S.fx.tick @ jquery.min.js?ver=3.5.1:2
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    S.fx.start @ jquery.min.js?ver=3.5.1:2
    S.fx.timer @ jquery.min.js?ver=3.5.1:2
    ft @ jquery.min.js?ver=3.5.1:2
    a @ jquery.min.js?ver=3.5.1:2
    dequeue @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    queue @ jquery.min.js?ver=3.5.1:2
    animate @ jquery.min.js?ver=3.5.1:2
    S.fn.<computed> @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    Z @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    dispatch @ jquery.min.js?ver=3.5.1:2
    v.handle @ jquery.min.js?ver=3.5.1:2
    jetpack-carousel.min.js?ver=9.8:3 Uncaught TypeError: Cannot read property 'split' of undefined
        at jetpack-carousel.min.js?ver=9.8:3
        at q (jetpack-carousel.min.js?ver=9.8:3)
        at R (jetpack-carousel.min.js?ver=9.8:3)
        at jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    q @ jetpack-carousel.min.js?ver=9.8:3
    R @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    setTimeout (async)
    C @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    dispatch @ jquery.min.js?ver=3.5.1:2
    v.handle @ jquery.min.js?ver=3.5.1:2
    trigger @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    trigger @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    r.complete @ jquery.min.js?ver=3.5.1:2
    c @ jquery.min.js?ver=3.5.1:2
    fireWith @ jquery.min.js?ver=3.5.1:2
    u @ jquery.min.js?ver=3.5.1:2
    S.fx.tick @ jquery.min.js?ver=3.5.1:2
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    requestAnimationFrame (async)
    st @ jquery.min.js?ver=3.5.1:2
    S.fx.start @ jquery.min.js?ver=3.5.1:2
    S.fx.timer @ jquery.min.js?ver=3.5.1:2
    ft @ jquery.min.js?ver=3.5.1:2
    a @ jquery.min.js?ver=3.5.1:2
    dequeue @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    queue @ jquery.min.js?ver=3.5.1:2
    animate @ jquery.min.js?ver=3.5.1:2
    S.fn.<computed> @ jquery.min.js?ver=3.5.1:2
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    each @ jquery.min.js?ver=3.5.1:2
    each @ jquery.min.js?ver=3.5.1:2
    Z @ jetpack-carousel.min.js?ver=9.8:3
    (anonymous) @ jetpack-carousel.min.js?ver=9.8:3
    dispatch @ jquery.min.js?ver=3.5.1:2
    v.handle @ jquery.min.js?ver=3.5.1:2

    +1 same problem here

    After downgrade to 9.7.1 everything is OK.

    • This reply was modified 4 months, 2 weeks ago by .

    @hurikan Thank for this temporary solution

    Same problem here with 9.8. No images loading in Lightbox.

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi there,

    We are investigating the issue and let you know if there is any additional information we need. Thanks for your patience!

    Same problem here

    WordPress 5.7.2
    Jetpack 9.8

    I’d appreciate your help.

    @hurikan: Where can I get Jetpack 9.7.1?

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi @zeemeermin67

    You can download 9.7.1 from here: https://wordpress.org/plugins/jetpack/advanced – “Please select a specific version to download” section.

    Also, I’d recommend updating Jetpack to the latest version once the issue is resolved. The issue is most likely to be resolved in 9.8.1.

    Plugin Support Animesh Gaurav

    (@bizanimesh)

    Hi there,

    We have released Jetpack 9.8.1. Could you please update the plugin and let us know if the issue resolved?

    It’s works fine for me on https://stephandumont.fr/la-cote-sauvage-de-la-presquile-de-quiberon

    Thank’s the team

    Plugin Support MadHatter

    (@madhattersez)

    Fantastic! Happy to hear everything’s working normally for you now. 🙂

    Have a great rest of the week.

    Thread Starter bkalish

    (@bkalish)

    9.8.1 fixed it for me as well.

    hurikan

    (@hurikan)

    Same here, everything OK in 9.8.1, thank you 🙂

Viewing 12 replies - 1 through 12 (of 12 total)
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