Title: Errors while making labels
Last modified: July 20, 2022

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# Errors while making labels

 *  Resolved [Humble Bazooka](https://wordpress.org/support/users/otakonx/)
 * (@otakonx)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/errors-while-making-labels/)
 * I’m having a lot of issues creating labels. Sometimes it works but more often
   than not they fail with various errors. The error can happen during each step
   of the label creation process (i.e. after clicking create label, on address verification,
   on purchase of a label, or even on creating a label for printing).
 * Typically, the errors will be generic Woo pop ups like “unexpected server error”
   or more specific like address validation errors. Looking at the console in Chrome,
   I see a few primary issues: A 500 error on REST API, 400 errors on wp-ajax (wp-
   ajax works fine on other plugins), and a more generic “unexpected end of JSON”
   in the woocommerce-services.js file.
 * I looked through Woo logs but nothing is captured even though I have logs on 
   for shipping. It appears these errors are happening at a higher level, so it’s
   not actually triggering a log. I also made sure to run a WP site health check,
   which passes without any issues listed.
 * All plugins and WP core are up to date:
    WP version is 6.0.1 WooCommerce version
   is 6.7.0 This plugin’s version is 1.26.2
 * It’s worth mentioning that I’m a web developer and I run my websites off my own
   servers and nothing has changed at the server level that would cause these issues.
 * Any help is appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/errors-while-making-labels/#post-15844646)
 * Hi [@otakonx](https://wordpress.org/support/users/otakonx/),
 * To see what errors might be happening, go to **WooCommerce > Status > WooCommerce
   Shipping and Tax**, and make sure Logging is turned on, as well as the `Health`
   section being all green. If it already is, there should be logs under the `Other
   Log` as seen in [this example](https://d.pr/i/WftZXj).
 * The general `Logs` area under **WooCommerce > Status** may also shed light, as
   there should be logs per day labeled for `wc-services` in the dropdown on the
   right side.
 * In the event the `Health` section shows issues, make sure those are resolved.
   If the Logs show an error (either the `Other`, `Shipping` or `Tax` logs, or the`
   Logs` under the **Status** area) please feel free to share them here so we can
   glean more information off them.
 *  Thread Starter [Humble Bazooka](https://wordpress.org/support/users/otakonx/)
 * (@otakonx)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/errors-while-making-labels/#post-15846616)
 * Thanks for getting back to me. I have logging turned on for both Woo core and
   the Shipping and Taxes. No errors pertaining to the issue are being captured.
   Woo, JetPack, and Shipping Health is all good with a green checkmark. I did notice
   the WordPress plugin page shows this plugin is not supported with the latest 
   version of WordPress. Maybe that’s the issue? Is there an updating coming for
   this plugin any time soon?
 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/errors-while-making-labels/#post-15847915)
 * Hi [@otakonx](https://wordpress.org/support/users/otakonx/),
 * Interesting. In this case it is most likely not the issue of compatibility with
   the latest version of WordPress, but a re-sync of Jetpack might be in order. 
   If you can please [disconnect and reconnect Jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/)
   as it is the predominant connection which syncs to the API for USPS to generate
   the labels, and see if that works.
 * If that still does not work, feel free to submit a ticket to us directly at [our support page](https://woocommerce.com/my-account/create-a-ticket/)
   and we can take a closer look.
 * Cheers!
 *  Thread Starter [Humble Bazooka](https://wordpress.org/support/users/otakonx/)
 * (@otakonx)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/errors-while-making-labels/#post-15864367)
 * A quick update on this issue. I was able to rule out Jetpack by disconnecting
   and reconnecting as you suggested but sadly that didn’t do the trick. I ended
   up disabling lesser important plugins one by one in hopes one of them was causing
   a REST API conflict. Sure enough, the plugin called “Blueberry Press” was causing
   the issues. It just goes to show that the tried and true WordPress method for
   tracking down errors still works today. Hopefully this will be helpful to others
   facing similar issues.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Errors while making labels’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Humble Bazooka](https://wordpress.org/support/users/otakonx/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/errors-while-making-labels/#post-15864367)
 * Status: resolved