Title: Errors when creating shipping label
Last modified: July 23, 2026

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# Errors when creating shipping label

 *  Resolved [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/)
 * (@hermcupadmin)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/)
 * I shipped a few orders fine then started receiving errors. After I click “Create
   shipping label”, under the box and weight there’s a banner that says “The load
   balancer was unable to handle this request”. Address verification also shows “
   Unverified address”. When I click on edit then “Validate and Save” the following
   error appears “Error: The WooCommerce Shipping server returned: Internal Server
   Error An internal server error occurred ( 500 )”.
   I’ve not created a test site
   and stripped the site to just wordpress and WooCommerce as it doesn’t appear 
   to be a problem on my server side. Before doing testing I wanted to see if this
   was already a known problem.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [grangep](https://wordpress.org/support/users/grangep/)
 * (@grangep)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/#post-18973251)
 * We are experiencing the same.
 *  Plugin Support [Alex a11n](https://wordpress.org/support/users/alessandromonteiro/)
 * (@alessandromonteiro)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/#post-18973266)
 * Hello,
   Thank you for opening this thread.
 * We’re aware of this issue. The shipping label service is currently experiencing
   a temporary disruption that’s preventing label purchases from going through. 
   This is not caused by anything on your site or in your WooCommerce setup.
 * Our team is actively monitoring the situation and working with the carrier service
   provider to get things back to normal as quickly as possible.
 * Once the service is restored, label purchases should work as expected without
   any changes on your end.
 * We appreciate your patience and apologize for the inconvenience.
 *  [Shaun Kuschel a11n](https://wordpress.org/support/users/shaunkuschel/)
 * (@shaunkuschel)
 * Automattic Happiness Engineer
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/#post-18973467)
 * Hello!
 * I’m happy to report that shipping label services have been restored and are working
   as expected once again!
 * We are continuing to monitor the situation but if you encounter any issues or
   errors moving forward, please let us know.
   Thanks!
 *  Thread Starter [Rev. Lloyd Newman](https://wordpress.org/support/users/hermcupadmin/)
 * (@hermcupadmin)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/#post-18973525)
 * Thank you.
 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/#post-18973860)
 * Hi [@hermcupadmin](https://wordpress.org/support/users/hermcupadmin/)!
 * You are welcome,.
 * I’m so glad we were able to get that sorted for you! If you’re happy with the
   support you received today, would you consider leaving us a quick review? It 
   really helps us out: [https://wordpress.org/support/plugin/woocommerce-shipping/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce-shipping/reviews/#new-post)
 * Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

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 * ![](https://ps.w.org/woocommerce-shipping/assets/icon-256x256.png?rev=3234414)
 * [WooCommerce Shipping](https://wordpress.org/plugins/woocommerce-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-shipping/reviews/)

 * 5 replies
 * 5 participants
 * Last reply from: [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/errors-when-creating-shipping-label/#post-18973860)
 * Status: resolved