Title: errors Security by CleanTalk Settings Last modified: July 26, 2026 --- # errors Security by CleanTalk Settings * [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [5 days, 22 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/) * Can’t understand what this means and how to fix it. My knowledge and understanding is not enough to solve it. Please help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferrors-security-by-cleantalk-settings%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Thread Starter [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [5 days, 22 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18975119) * No way to set the password in the General Settings – it sends me in loop to the installation procedure but it is impossible to finish the settings. * Thread Starter [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [5 days, 22 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18975122) * Should I disinstall the plugin and install it again? * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [5 days, 22 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18975133) * Hello, * Please try this fixed version: * [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip) - Go to the WordPress Administrator Panel -> Plugins. - Find the plugin ‘Security by CleanTalk’ -> Deactivate. - After the automatic page refresh, find the plugin again ‘Security by CleanTalk’- > Delete. Confirm files deletion. - Download the plugin archive from the link. - Go to Plugins -> Add New -> Upload Plugin. - Choose the downloaded archive and press ‘Install Now’. - Once you have installed the plugin, activate it and check that the access key matches the one on your CleanTalk dashboard. * Did ot help? * Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/) * (@blazirsky) * [1 day, 23 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18979213) * Hello [@nonasnonas](https://wordpress.org/support/users/nonasnonas/), * We have not heard back from you for several days, so I am going to mark this topic as resolved. If you have any further questions, you can open a new topic or contact us through our private ticket system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Thread Starter [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [1 day, 23 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18979231) * Thank you. Please do not close this ticket. The issue is still unsolved. Shall come back today. * Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/) * (@blazirsky) * [1 day, 22 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18979255) * [@nonasnonas](https://wordpress.org/support/users/nonasnonas/) Sure, we will keep this topic open and wait for your update today. * Thread Starter [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [1 day, 14 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18979815) * Hello Andrei, * Thank you for help. * 1. I’ve done the suggested procedure and went through the end with the access key for this website – Security – . All went smoothly and now plugin is installed but… on the CleanTalk dashboard , despite refreshing, it still shows “Need setup”(?!)– see screenshot “CleanTalk Site security Exclusive Italy” enclosed – * ![](https://i0.wp.com/exclusive-italy.it/wp-content/uploads/2026/07/CleanTalk- Site-security-Exclusive-Italy-scaled.png?ssl=1) * 2. Can’t understand why the website is reported as 93% safe and not 100% – see enclosed pdf – * and also why the data of the host IP and server are visible and not hidden. There is any configuration I should do? * ![](https://exclusive-italy.it/wp-content/uploads/2026/07/exclusive-italy.it- Safe-Browsing-and-Malware-check-on-Jul-30-2026-161920-UTC.pdf) * Thank you, Nona * Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/) * (@blazirsky) * [1 day, 13 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18979873) * Hello Nona, * Thank you for the update. 1. **The “Need setup” status** * We can see that **exclusive-italy.it** has been added to two different CleanTalk accounts: * **tr\*\*\*@exclusive-italy.it** — the Security service is active, and protection is enabled on the website; **ma\*\*\*@pa\*\*\*\*ndo.it** — the website shows the “Need setup” status. * This means that the Security Access Key installed on the website belongs to the first account, while you are viewing the Dashboard from the second account. * Please confirm which account you would like to use for this website and from which account you copied the Security Access Key. 2. **The 93% security score** * The 93% score does not mean that the website is infected or that CleanTalk protection is not working. * The score is lower because the scanner found that several additional security settings are missing from the website: **Content-Security-PolicyStrict-Transport- SecurityX-Content-Type-OptionsX-Frame-OptionsThese settings are controlled by the website server or hosting provider, not by the CleanTalk plugin. You can ask your hosting provider to enable them. * The IP address, hostname, and web server information shown in the report are basic public details that the website provides when someone opens it. CleanTalk only displays the information found during the scan. There is no CleanTalk setting required to hide it. * If you have any questions or need further assistance, please let us know. * Thread Starter [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [1 day, 10 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18979967) * Hello Andrei, * I really appreciated your detailed reply and clarifications. * I have an older account as Parolando.it that is still ok and working on another of my websites. On this one I have subscribed both Spam and Security CleanTalk with their own keys access. * This year, recently , I’ve added a new account as Exclusive Italy.it and subscribed for both Spam and Security CleanTalk with their own keys access. I’ve probably accessed from Exclusive Italy.it as Parolando.it by error (it displayed automatically) and this might have created my confusion. So, I want to keep them separate as I enter with two different emalis. * What I’d like to be certain is that I have and I paid only once for Spam+Security for each of the website. Please kindly confirm me it’s corresponding. * Regarding the Security score, this is now clear and thank you for suggesting me what to request to my provider. The strange thing is that I never got this Security score for Parolando.it * Thank you once more, best regards, Nona * Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/) * (@eugenecleantalk) * [1 day, 2 hours ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18980157) * Thank you, Nona. * Our licenses aren’t tied to specific websites, so no, you haven’t paid for the same website twice. However, there is one thing to note regarding the license in one of your accounts. If you’d like to sort this out, please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open). WordPress.org Support Forum is for plugins only, not the service. * Thread Starter [nonasnonas](https://wordpress.org/support/users/nonasnonas/) * (@nonasnonas) * [12 hours, 11 minutes ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18980930) * Left my review: [https://wordpress.org/support/topic/reliable-with-an-excellent-assistance/](https://wordpress.org/support/topic/reliable-with-an-excellent-assistance/) * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [3 hours, 34 minutes ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18981110) * Hello Nona, * Thank you so much for your review! * We truly appreciate your feedback. Viewing 12 replies - 1 through 12 (of 12 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferrors-security-by-cleantalk-settings%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712) * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/) * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/) * 12 replies * 5 participants * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/) * Last activity: [3 hours, 34 minutes ago](https://wordpress.org/support/topic/errors-security-by-cleantalk-settings/#post-18981110) * Status: not resolved