Errors message after updating to v2.67.1

  • Resolved coachinghive

    (@coachinghive)


    2 years, 11 months ago

    Yesterday we updated to v2.67.1 of Security by CleanTalk and this morning under the Settings page we are seeing a persistent error dialog on the Plugin Settings page with these details:

    Errors:
    2021-05-21 09:40:19: Scheduled: firewall_update: FW UPDATE INIT: KEY_EMPTY
    2021-05-21 01:36:31: Updating firewall: FW UPDATE INIT: KEY_EMPTY

    Thoughts?

    • This topic was modified 2 years, 11 months ago by coachinghive.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support amagsumov

    (@amagsumov)

    2 years, 11 months ago

    Hello, @coachinghive

    Please give 1-2 business days for investigations.

    We’ll contact you as soon as we have any news.

    Thread Starter coachinghive

    (@coachinghive)

    2 years, 11 months ago

    @amagsumov – thank you for the reply. At this time, it does not appear to be urgent for the website seems to still be operating normally minus seeing those errors on that settings screen. If you have additional questions please email me at support [at] coachinghive [dot] com

    Safronik

    (@safronik)

    2 years, 11 months ago

    Hello,

    Thank you for the feedback!

    Please, try use the development version. We have made a fix there.
    You could reinstall the plugin by following this instruction:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security & Malware scan by CleanTalk” —> Deactivate.
    3. After the automatic page refresh find the plugin again “Security & Malware scan by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from here: https://github.com/CleanTalk/security-malware-firewall/releases/download/dev-version/security-malware-firewall.zip
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

    Contact us if you have any questions.

    Thread Starter coachinghive

    (@coachinghive)

    2 years, 11 months ago

    @safronik and @amagsumov – we followed those instructions and are now on v2.67.2 and the persistent error dialog on the Plugin Settings page is gone. Thus, the fix seems to be working!

    Thank you for the quick replies and help. Keep up the good work!

    Plugin Support amagsumov

    (@amagsumov)

    2 years, 11 months ago

    Hello, @coachinghive

    Thank you for your feedback!

    We’re glad to know the issue is resolved.

    Let us know if you have questions.

    Best regards.

    Thread Starter coachinghive

    (@coachinghive)

    2 years, 11 months ago

    @amagsumov – your malware scanner on v2.67.2 did flag 3 lines in the following file as Critical. Should I roll back to v2.67.1 for the time being? One of the lines was due to the use of eval(…):
    …/wp-content/plugins/security-malware-firewall/lib/SpbcScannerH.php

    • This reply was modified 2 years, 11 months ago by coachinghive.
    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 11 months ago

    Hello,

    These are false positives. Files were not added yet to signatures.

    Thread Starter coachinghive

    (@coachinghive)

    2 years, 11 months ago

    @sergecleantalk noted and I’ll flag them as such. Thank you.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 11 months ago

    You’re welcome!

Viewing 9 replies - 1 through 9 (of 9 total)
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