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Prizm Image
Errors for file not found and PICTools Libraries (5 posts)

  1. artman1988
    Member
    Posted 1 year ago #

    Hi,

    I ran bulk image and have about half of my images getting a file not found error.
    But when I log into my cpanel, the local url it lists is correct.
    When I run prizm image individually, I get this message
    — [original] 2042 x 2048: ERROR: Could not find /home/*****/public_html/wp-content/uploads/2013/03/business-final.jpg already reduced

    On two images I get this message from the bulk image and running Prizm Image individually:
    Error: An unexpected PICTools error was returned from the PICTools libraries.

    All the images I am optimizing are jpgs.

    Is there some setting I need to change?

    https://wordpress.org/plugins/prizm-image/

  2. Accusoft
    Member
    Plugin Author

    Posted 1 year ago #

    Regarding the error message "Could not find /home/*****/public_html/wp-content/uploads/2013/03/business-final.jpg". This message will occur if the image does not exist in your wordpress content area. In this specific case, it appears that the file business-final.jpg does not exist in the folder /home/*****/public_html/wp-content/uploads/2013/03/. The plugin does not delete files. Have you somehow deleted this file? Did you check to see if it is present in the specified folder?

    Regarding the error message: "An unexpected PICTools error was returned from the PICTools libraries." This is an error message returned by PrizmImage, but it is clearly not helpful. We will be improving the error messages to provide more helpful information. This particular messages means that this specific image could not be reduced further.

    Thanks for your feedback,

    Stephen

  3. artman1988
    Member
    Posted 1 year ago #

    I think I figured it out. The files that PrizmImage lists as missing all have spaces in the name.
    In example above the file name is business final.jpg.
    That is how it is listed in WordPress.
    PrizmImage is looking for business-final.jpg.

    So I am not sure where the dash is being inserted.

  4. Accusoft
    Member
    Plugin Author

    Posted 1 year ago #

    It appears to me that WordPress adds the dash when uploading media. If I go to the Upload New Media page and select a file that has a space in the name, when the file is saved to the wordpress\wp-content\uploads directory, the filename has the space replaced by a dash. However, on the Media Library page, the name contains a space.

    In my testing, Prizm Image handles this situation fine. It successfully processes an image that has a space in the name on the Media Library page, but has a dash in the actual file name.

    In your case, does the file on disk have a space or dash in the file name?

    Stephen

  5. artman1988
    Member
    Posted 1 year ago #

    Stephen,

    I checked through my Cpanel and the files on disk that are not being found have spaces in the name.

    Bryan

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