Errors after a manual update – won't load

  • bnichols

    (@bnicholslivewirewebcom)


    7 years, 10 months ago

    I have an old site running 3.3 and I was trying to follow the instructions to install a manual update to 3.5 because I could not do an auto-update (admin screens were blank). After a very careful manual update (all went well and made sense) I now can not load my site.

    The files it says are not there, are there. Please help! Thanks, Brad

    Site: myPhotoPartyArt.com

    Here is the error I’m now getting in my Safari Browser:

    Warning: require(/home/lwart/public_html/wp-includes/load.php): failed to open stream: No such file or directory in /home/lwart/public_html/wp-settings.php on line 21

    Fatal error: require(): Failed opening required ‘/home/lwart/public_html/wp-includes/load.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/lwart/public_html/wp-settings.php on line 21

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    7 years, 10 months ago

    It seems like maybe some of the files were missed or put in the wrong place.

    Is there currently a load.php file in the /wp-includes/ directory of your site?

    Thread Starter bnichols

    (@bnicholslivewirewebcom)

    7 years, 10 months ago

    Thanks for your reply… but yes both files exist in the proper place.

    /home/lwart/public_html/wp-settings.php
    and
    /home/lwart/public_html/wp-includes/load.php
    both exist.

    I replaced both of the old files with the new 3.5 files during the update. Is there a ‘pointer’ I would need to update inside one of the files?

    catacaustic

    (@catacaustic)

    7 years, 10 months ago

    If you are sure that the files are in the right place, check the permissions on them, because soemthing on the server is blocking access to them from your script.

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    7 years, 10 months ago

    The file permissions should all be 644, and the directory permissions should all be 755.

    https://codex.wordpress.org/Changing_File_Permissions

    Thread Starter bnichols

    (@bnicholslivewirewebcom)

    7 years, 10 months ago

    Thanks again for the input but I can’t find any permissions that are wrong either.

    I’ve attached a HighTail link to some screen shots showing file locations and permissions.
    Let me know if I’m missing something or if you need to see any other screen shots. Thanks again, Brad

    https://spaces.hightail.com/space/ZaHV4

    Thread Starter bnichols

    (@bnicholslivewirewebcom)

    7 years, 10 months ago

    Thanks for the input but I can’t find any permissions that look incorrect.

    I’ve included a HighTail link to some screen shots showing my directories and some permissions. Please let me know if you see anything wrong.

    I appreciate the support.

    Thanks again, Brad

    https://spaces.hightail.com/space/ZaHV4

    Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    7 years, 10 months ago

    That does appear to be correct, which doesn’t make much sense when compared to the error.

    I recommend asking your hosting provider about this, as they’ll have the access and logs necessary to determine what’s causing an existing file to not be found.

    Borge

    (@joeborge0914)

    7 years, 10 months ago

    change PHP from 5.3 to 5.5 or higher

Viewing 8 replies - 1 through 8 (of 8 total)
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