Title: Erroring out
Last modified: August 21, 2016

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# Erroring out

 *  [briegger](https://wordpress.org/support/users/briegger/)
 * (@briegger)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/erroring-out/)
 * I keep getting this error when I try to restore from backup:
 * > The plugin encountered an error while downloading the zip file,the following
   > error message was returned:
   >  Error Message : Internal Server Error
   > Temporary files created in /home/content/36/11057036/html/wp-content/wpclone-
   > temp will be deleted.
 * I am moving this site [http://k2smarketing.com/Brenda](http://k2smarketing.com/Brenda)
   to this site [http://tutor4reading.info/](http://tutor4reading.info/)
 * Please advise. Thank you!
 * [http://wordpress.org/extend/plugins/wp-clone-by-wp-academy/](http://wordpress.org/extend/plugins/wp-clone-by-wp-academy/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [briegger](https://wordpress.org/support/users/briegger/)
 * (@briegger)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/erroring-out/#post-3736860)
 * Still waiting on some advice here.
 * Thanks
 *  [wpacademy](https://wordpress.org/support/users/wpacademy/)
 * (@wpacademy)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/erroring-out/#post-3736868)
 * Dear Beth,
 * Please provide additional information on the host that you are using and the 
   size of your backup.
 * Unfortunately due to the variety of hosting platforms we are not able to support
   this plugin on all hosts and/or for backups larger than 100mb. However we appreciate
   any information that you give us as it will help improve the software
 * Best regards,
    WP Academy Support [http://wpacademy.com](http://wpacademy.com)
 *  Thread Starter [briegger](https://wordpress.org/support/users/briegger/)
 * (@briegger)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/erroring-out/#post-3736869)
 * Hi,
 * It’s from GoDaddy to GoDaddy which I’ve done many times.
 * The file size is 10.47mb so I know it’s not the size!
 * Thank you so much for your help.
 *  Thread Starter [briegger](https://wordpress.org/support/users/briegger/)
 * (@briegger)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/erroring-out/#post-3736870)
 * Hi,
 * I also deleted the plugin from both sites, logged out, logged back in, reinstalled
   and ran the backup again. Same error.
 * Beth
 *  [wpacademy](https://wordpress.org/support/users/wpacademy/)
 * (@wpacademy)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/erroring-out/#post-3737026)
 * [manually upload the file](http://wordpress.org/support/topic/restore-issues?replies=8#post-4200589).,
   that should rule out issues with the origin server.

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [wpacademy](https://wordpress.org/support/users/wpacademy/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/erroring-out/#post-3737026)
 * Status: not resolved