Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » errore dopo aggiornamento

  • Resolved luivil

    (@luivil)


    dopo l’aggiornamento di oggi sulla barra superiore di wordpress accanto al conteggio di cleantalk appare un simbolo di attenzione rosso con un !, se clicco vado alle impostazioni del plugin ma non evidenzia nulla cosa devo osservare?

Viewing 15 replies - 1 through 15 (of 24 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, @luivil.

    Could you send a screenshot of the issue?
    Do you see any errors in your webserver error log? The log could be found in your hosting account.

    Annelies-P

    (@annelies-p)

    Same problem here. Immediately after updating latest version I got this warning as well: a red exclamation mark that leads to settings and says ‘Anti-spam by CleanTalk has blocked Anti-spam by CleanTalk’ *lol*. No errors in webserver error log.
    I have to say, you guys are fanatics in anti-spam haha!

    • This reply was modified 1 year ago by Annelies-P.
    Plugin Support SergeM

    (@serge00)

    Hello, @annelies-p.

    Please, open the file <WordPress-root-folder>/wp-config.php and find the following line in it:
    define(‘WP_DEBUG’, false);

    Replace this 1 line with these 4 lines:
    error_reporting(E_ALL);
    define(‘WP_DEBUG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);
    define(‘WP_DEBUG_LOG’, true);

    After that all errors will be written in the debug log file here:
    <WordPress-root-folder>/wp-content/debug.log

    Source:

    Debugging in WordPress

    Are there any errors in the debug file afterwards?

    Annelies-P

    (@annelies-p)

    Working on it

    • This reply was modified 1 year ago by Annelies-P.
    Annelies-P

    (@annelies-p)

    The errors afterwards are related to problems with copy-pasting your code in my config file, I guess…

    Plugin Support SergeM

    (@serge00)

    We are working on fixing the issue.
    It may take up to 2 business days.

    If you have any more details, please share them with us via a Private Ticket here:
    https://cleantalk.org/my/support/open

    Annelies-P

    (@annelies-p)

    Okay, thanks!

    Plugin Support SergeM

    (@serge00)

    No problem!

    Thread Starter luivil

    (@luivil)

    quindi modifico la stringa che hai scritto nella precedente risposta oppure devo attende un paio di giorni per la risoluzione del problema?

    Plugin Support SergeM

    (@serge00)

    We need any details of the issue.
    If it’s possible to enable the debug mode on your website, please enable it, @luivil.

    Send us the errors you see either via email:
    support@cleantalk.org
    Or via a private ticket:
    https://cleantalk.org/my/support/open

    Thread Starter luivil

    (@luivil)

    ok sostituite le righe come indicato. attendo indicazioni

    Plugin Support SergeM

    (@serge00)

    Please, do the following, @luivil:
    • WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Activate again

    Then look into the debug file:
    <WordPress-root-folder>/wp-content/debug.log

    Do you see any errors?

    Thread Starter luivil

    (@luivil)

    no

    Plugin Support katereji

    (@katereji)

    Thank you @luivil
    We will continue our investigation.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We’ve fixed this issue in the dev version:

    https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip

    1. Go to WordPress Administrator Panel —> Plugins.

    2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.

    3. After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.

    4. Download the dev version of the plugin archive from the link.

    5. Go to Plugins —> Add New —> Upload Plugin.

    6. Choose the downloaded archive and press “Install Now”.

    7. After the installation, activate the plugin, make sure that the access key matches the key from your CleanTalk Control Panel.

Viewing 15 replies - 1 through 15 (of 24 total)
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