Support » Fixing WordPress » Error\bug in wp? Fatal error class not found

  • lenechk

    (@lenechk)


    Hi there,

    I opened the site http://allenglishstudy.com/ and each time i open the site I receive the error:

    Fatal error: Class ‘Tribe__PUE__Package_Handler’ not found in /home4/yarik/public_html/allenglishstudy.com/wp-content/plugins/the-events-calendar/common/src/Tribe/PUE/Checker.php on line 200

    I can’t access anything in the site but that error message. Is it a problem with theme/wordpress code? Any idea how to solve it?

    Would appreciate your help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @lenechk!

    It looks like your events-calendar plugin install is faulty and needs to be reinstalled.

    If you have access to your files via SSH/SFTP/FTP, you can fix this issue by deleting the events-calendar plugin from your wp-content/plugins directory and reinstalling it from scratch.

    If you don’t have access to your server, you can ask your web host to do this for you.

    You can also check the support forums for the events calendar plugin for further assistance with debugging plugin specific issues:

    https://wordpress.org/support/plugin/the-events-calendar

    Cheers!

    Rhys Wynne

    (@rhyswynne)

    Hi,

    It appears to be a bug in a plugin called The Events Calendar. A version (Version 4.3.1) had a bug in it.

    I suggest you log into your site via FTP and rename the folder the-events-calendar in the wp-content/plugins/ folder to something else (or delete it), that should deactivate the plugin, and bring the site back up.

    If you re-install The Events Calendar (4.3.1.1 version) that is currently on WordPress, that will fix it.

    Hope that helps!

    lenechk

    (@lenechk)

    Hi there,
    we can’t contact the server host.What can be done without him to fix the problem?
    Would appreciate your help.

    I’m afraid if you don’t have FTP or CPanel access to the server or anyone who has that access, there isn’t anything you can do right now. 🙁

    You can check if you can still log in to your website by going to <yoursite.com>/wp-login.php, on the off-chance your admin panel still works, you can disable and delete the events calendar plugin.

    I strongly suggest you look into hosting your site with a Managed WordPress hosting company, who can assist you with these situations in the future, and prevent them from happening. 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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