Title: Error#717 Product Weight
Last modified: July 19, 2017

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# Error#717 Product Weight

 *  Resolved [webmaster1234](https://wordpress.org/support/users/webmaster1234/)
 * (@webmaster1234)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error717-product-weight/)
 * The package weight is not valid or is missing. Provide a valid number for the
   weight. Error#717.
 * I have the products set to Standard Shipping in the profile. Free Shipping with
   a “0” in the required field. Weight of each product is set to .125 lbs. Still
   getting this error.
    -  This topic was modified 8 years, 9 months ago by [webmaster1234](https://wordpress.org/support/users/webmaster1234/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [msantamaria](https://wordpress.org/support/users/msantamaria/)
 * (@msantamaria)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/error717-product-weight/#post-9334880)
 * Hi [@webmaster1234](https://wordpress.org/support/users/webmaster1234/),
 * Do you happen to be using a shipping policy from eBay in your listing profile?
 * If you are using a shipping policy, that will override any and all shipping settings
   that are set in the listing profile or edit product page. So, the first thing
   I would check is what is the unit weight set in Woocommerce for? Is it pounds,
   ounces? It needs to be set to whatever the weight unit is on the eBay marketplace
   you are listing to.
    So, if the eBay marketplace uses pounds, it should be set
   to pounds in your Woocommerce settings as well.
 * Secondly, if you are using a shipping policy you can try disabling the shipping
   policy and momentarily using settings set up in the listing profile, if the error
   clears, then you know it is some setting in the shipping policy which needs to
   be fixed, in that case, you would fix the policy on eBay, then refresh your account
   details in WP-Lister, then verify the listing.
 * If you’re still having issues, please send us support ticket here – [https://www.wplab.com/request-support/](https://www.wplab.com/request-support/)
 * Kind regards,
 * Menchie
    WP Lab Support

Viewing 1 replies (of 1 total)

The topic ‘Error#717 Product Weight’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [msantamaria](https://wordpress.org/support/users/msantamaria/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/error717-product-weight/#post-9334880)
 * Status: resolved