Title: Error Wordfence is blocking valid users
Last modified: October 1, 2023

---

# Error Wordfence is blocking valid users

 *  Resolved [gtcdesign](https://wordpress.org/support/users/gtcdesign/)
 * (@gtcdesign)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-wordfence-is-blocking-valid-users/)
 * Wordfence is blocking valid users trying to login as “Used an invalid username”
   Have checked and the users are real and normally have access to the website.
 * Any help is greatly appreciated. 
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-wordfence-is-blocking-valid-users%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfmark](https://wordpress.org/support/users/wfmark/)
 * (@wfmark)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/error-wordfence-is-blocking-valid-users/#post-17096061)
 * Hi [@gtcdesign](https://wordpress.org/support/users/gtcdesign/) , thank you for
   reaching out to us.
 * From the description above, it seems you have enabled the **Immediately Lock 
   Out invalid usernames** option in the Brute Force Protection section.
 * Wordfence will immediately lock out anyone who attempts to log in with an invalid
   username when the option above is enabled. Please note that your real users may
   mistype their usernames and get locked out. We recommend enabling this feature
   for sites that have a **low number of users,** such as 1 or 2 administrators 
   and/or possibly a few editors. 
 * To disable this, access the **WordFence> Firewall> Manage Brute Force Protection**
   section and uncheck the **Immediately lock out invalid usernames**. Remember 
   to save your changes.
 * You can also find and unblock the IP address of the users that are locked out
   on the **Wordfence> Firewall > Blocking** page. Select the checkbox next to the
   block entry, then click the **“Unblock”** button.
 * Just to confirm, are you using the default login flow or a membership plugin?
   If by any chance you are using WooCommerce please be sure to enable WooCommerce
   integration under **Wordfence> Login Security> Settings .**
 * Let me know if this helps.
 * Thanks,
 * Mark

Viewing 1 replies (of 1 total)

The topic ‘Error Wordfence is blocking valid users’ is closed to new replies.

 * ![](https://ps.w.org/wordfence/assets/icon.svg?rev=2070865)
 * [Wordfence Security - Firewall, Malware Scan, and Login Security](https://wordpress.org/plugins/wordfence/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordfence/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordfence/)
 * [Active Topics](https://wordpress.org/support/plugin/wordfence/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordfence/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordfence/reviews/)

## Tags

 * [blocking](https://wordpress.org/support/topic-tag/blocking/)

 * 1 reply
 * 2 participants
 * Last reply from: [wfmark](https://wordpress.org/support/users/wfmark/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/error-wordfence-is-blocking-valid-users/#post-17096061)
 * Status: resolved