Error Woocommerce: First Name is a required field.
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Dear Sir, Madame,
I got an error on my website which I could not identicate. After the customer has filled in the checkout form with all the needed information and clicks on the payment button then he gets a Woocommerce error message which says that the First Name is a required field. However, this field is already filled in by the customer.
Could you help me? Or point to the right direction to solve the error.
If you need more information let me know.
Thnxs!
The page I need help with: [log in to see the link]
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Howdy!
This kind of problem is usually caused by either a conflict with your theme or with another plugin.
It looks like the issue may be caused by whatever plugin/code you’re using to add these fields:
Link to image: https://d.pr/i/kXaa9K
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
I’d recommend taking a full backup before testing for conflicts.
For those that are having this issue and are using WP-Members, the problem is that you have the WP/WP-Members first/last name fields set as required in WP-Members, but these fields are not used in the WooCommerce form.
As the WP-Members developer, I am aware of this and will make a change in the next release to address the conflict and make it more intuitive.
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