Title: Error with stipe payment element
Last modified: April 5, 2024

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# Error with stipe payment element

 *  Resolved [saifullah970](https://wordpress.org/support/users/saifullah970/)
 * (@saifullah970)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/error-with-stipe-payment-element/)
 * Hello, When i enabled stipe payment element then i got following error on form
   submission.
 * “The following error occurred when submitting the form: Something went wrong,
   please try again or contact support.”
 * Here is the log,
 * { “error_type”: “unknown_error”, “exceptionMessage”: “The statement descriptor
   cannot include ‘.”, “formData”: { “gatewayId”: “stripe_payment_element”, “requestData”:{“
   givewp-route”: “donate”, “givewp-route-signature”: “55fbfcf66d00e9fadd73ec198714146b”,“
   givewp-route-signature-id”: “givewp-donate”, “givewp-route-signature-expiration”:“
   1712418936”, “amount”: “1”, “currency”: “USD”, “donationType”: “single”, “question_goes_here”:“
   Education”, “formId”: “3140”, “gatewayId”: “stripe_payment_element”, “firstName”:“
   saif”, “lastName”: “ullah”, “email”: “saifullah.ch1234@gmail.com”, “originUrl”:“
   [https://haitisheart.sd7.net/donate-now/&#8221](https://haitisheart.sd7.net/donate-now/&#8221);,“
   isEmbed”: “true”, “embedId”: “give-form-shortcode-1”, “gatewayData”: { “stripePaymentMethod”:“
   card”, “stripePaymentMethodIsCreditCard”: “[redacted](https://codex.wordpress.org/redacted)“,“
   formId”: “3140”, “stripeKey”: “pk_live_51OwXG0CpfEOJwQmNIJQniJsF8TR1EM80mc1tDkfbjdNxhzmKBzZDiRJ58rAy1UnGZsOY0aULNAgfWs1DpJe0dP390096XJ4B5i”,“
   stripeConnectedAccountId”: “acct_1OwXG0CpfEOJwQmN” } }, “formId”: 3140, “originUrl”:“
   [https://haitisheart.sd7.net/donate-now/&#8221](https://haitisheart.sd7.net/donate-now/&#8221);,“
   embedId”: “give-form-shortcode-1”, “isEmbed”: true } }
 * page url: [https://haitisheart.sd7.net/donate-now/](https://haitisheart.sd7.net/donate-now/)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-with-stipe-payment-element%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * (@matheusfd)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/error-with-stipe-payment-element/#post-17648621)
 * Hi, [@saifullah970](https://wordpress.org/support/users/saifullah970/).
 * I’m glad you reached out. I can certainly help you.
 * The error log says: “_**The statement descriptor cannot include ‘.”**_” What 
   is likely happening is that you added a dot to the statement descriptor, and 
   you need to remove it.
 * You can remove it under donations > settings > payment gateways > Stripe > manage
   accounts:
 * > [View post on imgur.com](https://imgur.com/a/W30lRHg)
 * > [View post on imgur.com](https://imgur.com/a/jvPPw5F)
 * Feel free to reach out to us if you have any further inquiries or require additional
   assistance. We’re always happy to help!

Viewing 1 replies (of 1 total)

The topic ‘Error with stipe payment element’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Matheus Martins](https://wordpress.org/support/users/matheusfd/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/error-with-stipe-payment-element/#post-17648621)
 * Status: resolved